Job Title

Select how often (in days) to receive an alert:Department ManagerDate: Jul 18, 2025INTRODUCTIONSupporting the Store Manager to drive category performance with supervision of sales team to ensure great customer experiences. Driving sales goal attainment and providing real-time performance coaching to enhance the Burberry Experience and Behaviours.RESPONSIBILITIESLead sales associates to improve selling skills and close sales to meet sales goals and KPIs.Drive sales for assigned categories, partnering with the Store Manager on sell-through and team training.Lead a customer-focused, service-oriented team, coaching to deliver the full Burberry Experience.Manage customer flow to ensure excellent service and attention to every client.Foster collaboration on the sales floor among sales associates, specialists, stock, and operations teams.Provide immediate and post-transaction coaching, discussing successes and opportunities with associates.Work with the Store Manager on employee development through performance plans and reviews.Facilitate the onboarding of new team members.Model the Burberry Experience when interacting with customers.Partner with Store Manager and Training to uphold Burberry Experience training, using meetings and role-play.Handle difficult customer issues and escalate as needed.In the absence of store management, process post-voids, authorize discounts, and manage employee sales.Promote the digital experience and use digital tools for communication.Maintain a good understanding of the business and communicate effectively to enhance performance.Follow and enforce company policies and procedures.Create a positive, open work environment.Assist with store opening and closing procedures, including security and POS.Perform additional duties as required.PERSONAL PROFILEAdvanced POS system knowledge.Ability to handle complex customer service issues.Professional communication skills with clients and staff.Experience with Apple devices and digital tools.1-2 years supervisory or management experience in retail sales.MEASURES OF SUCCESSMonthly Burberry Experience scores.Performance improvement and development of team members.Achievement of KPIs on the retail scorecard.FOOTERBurberry is an Equal Opportunities Employer, recruiting based on skills and experience.Expected salary ranges from $90,000 to $95,000 annually, with total compensation potentially including bonuses and benefits.This position is at-will, and salary and compensation may be modified at any time. #J-18808-Ljbffr