Job Title

Job Title: Repairs Service ManagerAbout the RoleThis is a fantastic opportunity to join our Property & Asset team as a Repairs Service Manager. As a key member of our team, you will play a vital role in shaping the delivery of an efficient, high-quality customer-focused housing repairs and maintenance service across East Devon.Your primary focus will be on supporting our Corporate Lead for Property & Asset to develop and implement strategies that meet the needs of our residents. This includes responsive repairs, cyclical maintenance, and contractor management, ensuring compliance with legal, regulatory, and health and safety requirements.To succeed in this role, you will need a relevant professional or management qualification together with a formal qualification in a building-related subject or demonstrable equivalent experience. A good understanding of housing policy and legislation, as well as experience of delivering a high-quality customer service, is also essential.Key ResponsibilitiesDevelop and implement effective strategies for the delivery of a high-quality customer-focused housing repairs and maintenance service.Support the Corporate Lead for Property & Asset in developing and implementing policies and procedures.Manage contractors and suppliers to ensure compliance with legal, regulatory, and health and safety requirements.Provide excellent customer service and resolve resident complaints in a timely and professional manner.BenefitsWe offer a range of benefits to support your career development and wellbeing, including:A competitive salary and benefits package.Ongoing training and development opportunities.A supportive and collaborative working environment.A chance to make a real difference to the lives of our residents.About UsWe are a Gold Investors in People organisation that works together with local people to create great value services and an outstanding community, economy, and environment. Our team is dedicated to delivering exceptional results and making a positive impact on the lives of our residents.We believe in providing a safe, inclusive, and supportive working environment that promotes collaboration, innovation, and excellence. If you share our values and are passionate about delivering exceptional results, we would love to hear from you.