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Job Title: Head of OperationsIndustry: PaymentsLocation: RemoteSalary: Up to £85,000Contact: tommy.harris@About UsOur client is a dynamic and rapidly growing fintech company specializing in payment processing, digital transaction solutions, and credit services. With a deep commitment to innovation, security, and customer-centric design, the organization is on a mission to transform how individuals and businesses manage, move, and access money. From real-time payment platforms to scalable merchant solutions, they are at the forefront of shaping the future of payments infrastructure.Job DescriptionThe Head of Operations – Payments is a strategic leadership role responsible for driving operational excellence across all payment-related functions. The successful candidate will play a critical role in refining and scaling payment operations, ensuring frictionless transaction processing, and leading the organization’s efforts to deliver secure, reliable, and compliant payment experiences. This role requires a forward-thinking leader with a deep understanding of the payments landscape, from card networks and acquiring to real-time and cross-border payments.Key ResponsibilitiesLead and optimize end-to-end payments operations, including transaction processing, settlement, dispute resolution, and reconciliation.Develop and implement operational strategies that support the organization’s payments growth objectives and product roadmap.Ensure the reliability, scalability, and regulatory compliance of all payment systems and processes.Build and manage high-performing teams across payments operations, risk management, and compliance.Collaborate closely with product, engineering, risk, and compliance teams to launch and scale new payment products and features.Monitor key performance indicators (KPIs) for payments success, driving improvements in speed, accuracy, and cost-efficiency.Cultivate strong relationships with payment networks, banks, vendors, and other ecosystem partners.Stay ahead of regulatory changes and payment industry trends to guide the organization’s operational strategy.RequirementsExtensive experience in payments operations, preferably within fintech, merchant acquiring, card issuing, or payment processing platforms.Proven ability to lead operational strategy and large-scale process improvements in a payments environment.Strong understanding of the technical and regulatory nuances of domestic and international payments (e.g., card networks, ACH, real-time payments, wire, SWIFT).Exceptional leadership and people management skills with a track record of building high-performance teams.Data-driven and process-oriented mindset with excellent analytical capabilities.Experience with vendor management, system migrations, and scaling operations in a fast-paced environment.Bachelor's degree in business, finance, operations, or a related field (advanced degree a plus).