Job Title

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Company Description Who We Are: Interested in joining our team? Here is some more information about us! Momentus provides industry-leading event and venue management software to customers in over 50 countries around the world, serving thousands of customers that power millions of events. In the age of digital transformation, our comprehensive platform offers event professionals leading-edge SaaS technology that provides a 360 view of their business, allowing them to cut costs, save time, and increase revenue. Momentus is used for top shows from across the world, famous museums, global convention centers, performing arts venues, professional sports arenas, and other unique events. Our client list includes ExCel London, Manchester United, Museum of Contemporary Art Australia, Omanexpo, the China National Convention Center, the Porsche Experience Center in Germany and the Sydney Opera House. Working @ Momentus: Surround yourself with highly motivated co-workers that push you to be your best each day. Momentus offers the career opportunities and fast-paced, exciting environment of a growth company where you can make a direct impact on our product and customers. Job Description Momentus Technologies is looking for a strategic and people-first Senior Director of Professional Services to lead a diverse and high-performing team across Technical Services, Project Management, Consulting, and Implementation. This role is responsible for setting the vision and operational strategy for our enterprise delivery practice in the EMEA region; ensuring our customers experience seamless implementations, exceptional service, and measurable value. You'll lead and develop a group of managers and team leads while working cross-functionally with Sales, Product, and Customer Success to align services with business goals and customer outcomes. You'll also drive improvements to delivery methodologies, operational metrics, and team performance-keeping quality and scalability at the forefront. Key Responsibilities: Lead and Develop Leaders: Directly manage a group of team managers and leads, fostering leadership growth, accountability, and alignment to strategic goals. Own Delivery Strategy: Follow the global direction for how projects are scoped, resourced, and executed ensuring consistency, scalability, and a high-quality customer experience across all regions. Demonstrate Strong Business Acumen: Use data-driven insights to manage budgets, forecast revenue, assess team capacity, and make informed decisions that balance customer outcomes with business goals. Drive Operational Excellence: Maintain team and individual contributor utilization, capacity planning, and delivery KPIs across multiple disciplines. Drive predictability, reduce risk, and proactively identify areas for improvement. Collaborate Cross-Functionally: Partner with Sales, Product, Customer Success, and Support to ensure seamless handoffs, effective RFP responses, and alignment between solution design and delivery capability. Elevate Customer Experience: Champion customer satisfaction by ensuring high-quality delivery, clear project governance, and proactive issue resolution across all active engagements. Support Sales Efforts: Join key customer conversations, support proposal development, and ensure alignment between scope, budget, and customer goals. Lead Change and Growth: Help scale our delivery practice by standardizing processes, building team capabilities, and evaluating where innovation can increase value for customers and internal teams. Coach for Growth and Change: Foster a culture of continuous improvement by mentoring managers and team leads through change, building leadership capability, and supporting professional development that aligns with evolving business needs. Ensure Global Consistency: Partner with regional Professional Services leaders to align on global delivery standards, share best practices, and drive consistency in execution, customer experience, and operational excellence across all geographies. Qualifications Bachelor's degree required; MBA or advanced degree is a plus. 7+ years of leadership experience in professional services or SaaS implementation, with at least 3+ years leading people managers. Proven experience managing large-scale enterprise software projects and cross-functional delivery teams. Strong business acumen with experience in budget ownership, revenue forecasting, and resource planning. Excellent communication, coaching, and relationship-building skills. Comfortable with ambiguity and skilled at leading teams through change. Willing to travel as needed to meet team and customer needs. Additional Information Join our dynamic team and enjoy benefits that truly empower you: Two tickets valued up to $500 to attend events hosted by our valued customers, fostering strong relationships and industry connections. No Dress Code: We value your individuality. Come as you are - because we know you're smart enough to choose what to wear. Well-Being: We've got your back, wherever you are on your well-being journey. Access resources for mental, physical, financial, and social well-being to help you be your best. Teammate Recognition Rewards and Swag: Celebrate milestones and enjoy the largest reward network ever in partnership with Awardco. Flexible Career: We believe in work that works for you. Get the job done where and when you work best. It's about winning at life by loving your job. Professional Development: Unlock unlimited training opportunities through LinkedIn Learning to sharpen your skills and advance your career. Love Your Job, Win at Life: When you love what you do, every day feels like a victory. Join us and embrace a career that's worth celebrating. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results. Momentus is an equal opportunity employer and does not discriminate based on race, religion, national origin, age, sex, gender identity, disability, sexual orientation, marital status, or any other basis protected by law.#J-18808-Ljbffr