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Join to apply for theIT Service Desk Analystrole atDevyani International P Ltd 3 days ago Be among the first 25 applicants Join to apply for theIT Service Desk Analystrole atDevyani International P Ltd Get AI-powered advice on this job and more exclusive features. OverviewDue to a recent promotion Wincanton is recruiting for a Service Desk Analyst to join the team in our Head Office for a 12 month FTC. OverviewDue to a recent promotion Wincanton is recruiting for a Service Desk Analyst to join the team in our Head Office for a 12 month FTC.The Service Desk Analyst works in the operations function providing a single first point of contact to all users, for the resolution of incidents and the administration of IT service requests.Hours of work between are between 7am and 7pm but currently working 7am-5pm Mon-Fri, rotating shift pattern 07:00-15:30 / 08:30-17:00Based in Chippenham Head OfficeHow will you contribute?Provide 1st line IT technical support,taking ownership of the customer Incident or Service Request and see it through to resolution Monitor support ticket queues ensuring incidents are actioned in line with SLAs Maintain support tickets correctly and keep the client updated with progress every day Support of Head Office staff in Chippenham, Smart Meeting rooms and Hot Desks Mobile Device and Tablet configuration for Operational Services via SOTI mobi-control Laptop rebuilds if required Ensure any Incidents or Service Requests that cannot be resolved by the Service Desk are escalated appropriately Create a positive impression of the Service Desk by building a rapport with the customer, focussing on business needs and delivering best possible customer service Handle all queries and updates professionally and efficiently, maintaining a high degree of customer service Assist with Infrastructure tasks as and when required Occasionally attend tech bar initiatives at locations/Sites around the country assisting users with IT issues Maintain user security on all systems Completion of Service Requests Administration of Active Directory, End User Devices (Windows 10 and higher), Office 365 and Business ApplicationsWhat will you bring?Proactive individual able to work in a fast-paced and constantly changing environment Excellent and demonstrable interpersonal and communication skills, both verbally and written Customer focussed attitude with positive approach Excellent telephone manner, listening and empathy skills Problem solving and diagnostic skills Team player; works with and supports the rest of the team Good knowledge of service management toolsets and best practice e.g. ServiceNow and ITIL Proven experience & understanding of IT infrastructure, desktop and business applicationsWhat do we offer?Our Culture & BenefitsIn addition to generous remuneration, we really value our people and offer a friendly, safety-first working environment, along with other benefits including company pension scheme, generous holidays, cycle to work scheme, employee benefits include, online discount platform, onsite parking and much more.Our people are at the core of our business and what makes Wincanton great. Thats why we also provide significant opportunities for career development and progression, as well as training enrichment and multi-skilling, in a dynamic working environment.Be a part of our values; Were Thoughtful, Were Aiming High and Were Prepared.Our CommitmentWe are committed to providing equality of opportunity for all employees. We strive for an environment where all colleagues feel included, supported and valued, whilst feeling they can be their whole selves within our workplaces. We are proud that our colleagues represent us and our successes and we welcome your application.Find out more:Wincanton champions a diverse workforceLNKD1_UKTJ Seniority levelSeniority level Entry level Employment typeEmployment type Contract Job functionJob function Information Technology Industries IT System Training and Support Referrals increase your chances of interviewing at Devyani International P Ltd by 2x Get notified about new Service Desk Analyst jobs inChippenham, England, United Kingdom . Corsham, England, United Kingdom 1 week ago Greater Bristol Area, United Kingdom 2 weeks ago Graduate/Junior Application Support Analyst (SQL) x 3 - Bristol - Training & Progression - New! 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