Job Title

Rent Collection AssistantHemel Hempstead, Hertfordshire (Hybrid Working)£29,785.02 per annum + benefitsTemporary, 7 Months Fixed Term (until end of February 2026)Full Time 37 hours per weekAre you highly organised with a keen eye for detail? Do you succeed in a role where accuracy, customer service, and teamwork go hand in hand? If so, Thrive Homes wants to hear from you.We're seeking an Income Protection Assistant to join our busy and supportive team. This is a fantastic opportunity for someone who enjoys working in a fast-paced environment where attention to detail, process accuracy, and customer communication are key.At Thrive, we’re proud to offer a SMART working policy, giving you the flexibility to work in a way that suits you best—whether that’s from our state-of-the-art offices or remotely. We're committed to empowering our people and delivering exceptional service to our customers.Key ResponsibilitiesProcess and post payments including Housing Benefit and Universal Credit filesReconcile income and liaise with the Finance team on adjustmentsManage Direct Debit processes, including setup and adjustmentsVerify rent changes and Universal Credit claims using the Landlord PortalAssist with initial arrears contact, including former tenant arrears, recharges, and sundry debts, and monitor account anomaliesOrder and dispatch rent payment cardsLiaise with Local Authorities and the DWP on benefit-related paymentsRespond to customer and partner enquiries accurately and professionallySupport the annual rent change processProvide support across the wider income protection team and other departments as neededWhat We’re Looking ForExceptional attention to detail and accuracy in handling dataExcellent communication skills, both written and verbalAbility to manage a busy workload and meet deadlinesStrong customer service backgroundProficiency in Microsoft Office applicationsKnowledge of the housing sector and welfare benefits would be beneficialSpecific roles within Thrive are subject to a basic DBS check. The successful applicant(s) will be contacted by our People Team if this applies to their role.Closing date: Wednesday 30th July 2025Interviews: To be confirmedWe reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. Applications are encouraged to be submitted as soon as possible.#J-18808-Ljbffr