Job Title

Operations Manager (Performance & Improvement)Royal Borough of Greenwich Job reference REC/25/00459 Employment Type Full Time Job Duration Permanent Location Birchmere Centre, Thamesmead, London 10 Aug 2025 Operations Manager (Performance & Improvement) Royal Greenwich is embarking on major service changes and we are looking for someone who can embed a culture of best practice and continuous improvement in operational services. Are you an experienced leader with a passion for service excellence and innovation? We are looking for a dynamic and forward-thinkingmanagerto lead our waste collection and street cleansing operations. About the Role As the Operations Manager, you will be responsible for performance and improvement of high-quality waste collection and street cleansing services. You will lead a large workforce, drive performance improvements, and ensure compliance with all relevant legislation, while fostering a culture of accountability, inclusion, and professionalism. You will: Lead and manage the delivery of waste collection and street cleansing services. Monitor and improve service performance using data-driven approaches. Ensure compliance with current and emerging legislation. Build strong relationships with internal teams, elected members, and external stakeholders. Promote a culture of safety, communication, and continuous improvement. We are looking for someone with: A strong understanding of current and future legislation related to waste collection and street cleansing. Proven ability to foster a culture of accountability, inclusion, and professionalism. Skilled in analysing data, monitoring performance, and implementing corrective actions. Comfortable working in complex, political environments. Excellent interpersonal and stakeholder management skills. Strong communication skills across all levels of an organisation. Proficient in IT with the ability to quickly learn new systems. Significant experience in a management or senior management role within waste collection or street cleansing. Demonstrated ability to manage large operational teams effectively. Experience using data and evidence to drive service improvements. A clear understanding of and commitment to the Council’s equal opportunities policies and staff values. Full Category B (car) driving licence. Why Join Us? Be part of a dedicated and supportive team. Make a tangible difference to the safety and wellbeing to key Council services and the local community. Access to ongoing professional development and training. Find further information about our benefits here You will generally work a 35-hour standard Monday to Friday week, however, flexibility is essential to meet the needs of the service. Closing date for applications: 10 August 2025 Join our forward thinking team and help shape the future of Street Services in the Royal Borough of Greenwich. Please review the attached job documents - when completing your application form, please detail in the supporting statement section how you meet the Person Specification requirements. Diversity Statement:Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community. High Volume Applications:Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received. Advert Close:All vacancies close at midnight unless otherwise stated. How Applications are Scored:Each application is scored according to how well the supporting statement addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statement section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application. Salary:Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary. Our Staff Values:Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.#J-18808-Ljbffr