Job Title

Go back South Warwickshire University NHS Foundation Trust Senior Clinical Support Worker - Rigby UnitThe closing date is 03 August 2025We are looking for a motivated, enthusiastic and experienced Support Worker to join our team. This role will be full-time at 37.5 hours per week. Leading a team of Clinical Support Workers, this post offers an exciting opportunity to assist in the delivery of high quality patient care within a supportive environment. You will primarily work in the reception/outpatient area but will be expected to undertake a wide variety of both administrative and clinical duties. You will primarily work from Monday to Friday. This may also include evenings and bank holidays on a rotational basis. Flexible team working is essential to meet our service needs. Experience as a Health Care Assistant, reception duties and proven computer skills are essential. You should have achieved or be working towards an NVQ level 3. If you have good communication skills and are motivated to deliver an excellent customer focussed service, we would like to hear from you. Main duties of the jobThe Band 3 Clinical Support Worker will undertake high quality, caring and compassionate personal care and associated duties under the direction but not direct supervision of the registered staff and working as part of the multi-disciplinary team. As a Band 3 Clinical Support Worker (CSW) you make a valuable and important contribution to the delivery of high quality healthcare, supporting the registered professional in the delivery of safe, effective, compassionate patient care. This job description is to be read in conjunction with the person specification for this particular job. About usCome and join a Trust rated Outstanding by the CQC. South Warwickshire NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further. We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity. Our values can be summed up in one sentence. We are 'Trusted to provide safe, effective and compassionate care'. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core. Job responsibilitiesProfessional Values To act in a professional manner and ensure Trust standards are maintained and monitored to improve the quality of care to all who come into contact with the services provided by South Warwickshire NHS Foundation Trust. Uphold the Trust values and standards at all times. Ensure records and documentation are maintained, kept confidential and meets Trust standards in line with the Data Protection Act. Demonstrates a positive and enthusiastic approach to their work in order to maintain high morale and motivation within the team. Promoting a professional and positive working environment. To report any accidents or incidents as described by the Trusts policy and procedures ensuring an open and transparent culture. To take reasonable care of the health and safety of themselves and of other persons. To adhere to the Trusts dress code policy, maintaining a smart appearance at all times. To assist other wards, departments and teams within the Trust as and when required by service needs. To adhere to the Trusts IT policies regarding e-mail and internet usage. To ensure children and adults are protected from abuse and avoidable harm and report any safeguarding concerns in accordance with Trust policies and procedures. Clinical Practice To accurately and promptly carry out the instructions of the registered professional who is professionally accountable for the delivery of care. To assist in the supervision of other healthcare and support staff as directed. To be competent in venepuncture and support Band 2 CSWs in venepuncture practice. To carry out duties as specified within the Trusts approved core task list for Clinical Support Workers/Healthcare Assistant without direct supervision. To report to the registered professional any patient who gives cause for concern or any observed changes in the client or patients condition. Provide and deliver a high standard of individualised care under the direction but not direct supervision of the registered professional. To report all care that has been given to patients within the team to a registered professional. To accurately document all care delivered to patients, countersigned by a registered professional, maintaining confidentiality at all times. To assist in the preparation of patients for treatment, investigations or procedures as directed by the registered professional. To keep the clinical area clean and tidy, maintaining a safe environment. To adhere to Trust infection control procedures, demonstrating an understanding of cross infection. To chaperone or escort patients as needed under the direction of the registered professional. To support relatives demonstrating compassion and empathy under the guidance of a registered professional. To assist with the discharge process for patients as directed by the registered professional. Communications and Interpersonal Relationships Welcome patients, relatives and visitors to the clinical area, providing assistance, support and information where required. Being aware of barriers to effective communication and the means to overcome them. Always introduce yourself in line with the Trusts privacy and dignity promises and the principles of good customer service. To answer the telephone when necessary in a polite, courteous manner and pass on enquiries to the registered professional. Communicate effectively within the multi-disciplinary team and other departments to ensure that patient care is well planned and coordinated. Contribute to the reporting, handover and documentation of patient care as delegated by a registered professional maintaining confidentiality at all times. Report incidents, accidents and complaints as per Trust Policy and to the senior professional on duty, ensuring an open and transparent culture. Use the Trust information support system and other computer systems as required by the clinical area. Team Working Take all reasonable steps to ensure the safe keeping of patients property in accordance with Trust policy. Promote a professional, welcoming and uncluttered environment; keep all storage areas safe, clean and tidy. To share responsibility in the care and maintenance of all equipment in the clinical area including all equipment cleaning. Ensure all waste and soiled linen is disposed of in line with Trust policy. Participate in audit under the direction of the registered professional. To coordinate the off duty for Band 2 CSWs. Ensure stationery and non-essential items are ordered for the unit. Clean and check of beds, bed spaces and lockers in the patient area following discharge and in preparation for admission (inpatient areas only). Ensure deliveries are stored correctly and stock maintained to the required level. Coordinate general housekeeping duties, reporting as necessary essential cleaning needs. Education, Training and Personal Development To ensure attendance at mandatory training sessions, i.e. infection control, resuscitation and manual handling training. To complete the Trusts Clinical Support Worker/Healthcare Assistant Induction programme. To participate in appraisals and personal reviews and work to achieve agreed set objectives. To undertake training as necessary for the development of the post and the relevance of the department including IT and clinical skills. To assist with training of new CSWs in the role and support ongoing development within the unit. To continue personal development in relation to identified objectives. Maintain up to date knowledge of changes in policies and procedures relevant to the post. Person SpecificationQualificationsObtained an educational level of GCSE level A - C English and Maths or equivalent NVQ /Diploma level 3 or equivalent higher apprenticeship in healthcare ExperienceExperience in delivering care in a healthcare or people centred environment Experience working as part of a team Experience as a Healthcare Assistant Reception Duties SkillsEvidence of competence in care skills Good written, verbal and non-verbal communication skills Able to present information, written and orally in an accurate clear and logical manner Ability to organise and prioritise workload Competent in venepuncture Ability to write accurate and legibly in patient notes Ability to teach and support CSW's Evidence of competence in relevant specialist skills / tasks Personal QualitiesAble to work as part of a team Compassionate and caring nature Reliable OtherAble to work flexibly over a 24 hour period across both sites Able to carry out moderate to intense physical effort throughout the working day and carry out concurrent activities Able, with appropriate support, to work in an emotionally demanding environment Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. 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