Job title – Repairs Customer Response Supervisor Location – Bracknell RG12 Contract: Permanent Hours: 37 per week Salary - Up to £45,199 per annum, depending on experienceAbout the RoleWe’re recruiting for a Customer Response Supervisor to take the lead in delivering a responsive, high-quality repairs and maintenance service across a designated area. This is a permanent opportunity for an experienced operational leader who’s confident managing a mobile workforce and passionate about providing excellent service to residents.Key Responsibilities:Lead and manage a customer-focused team delivering responsive housing repairs Oversee the quality, performance and cost-effectiveness of services across your area Manage a repairs budget of approximately £900k Monitor day-to-day team performance, ensuring KPIs are met or exceeded Investigate and resolve customer complaints in a timely, professional manner Oversee and manage specialist contractors and service level agreements Promote and maintain Health & Safety compliance across all activities Provide out-of-hours support as part of a rotaWhat We’re Looking For: Experience in a similar supervisory or management role within a fast-paced, reactive environment Proven ability to manage a mobile workforce (10–20 operatives) delivering repairs services Sound knowledge of property maintenance, with the ability to diagnose and problem-solve Excellent communication and team leadership skills Commercially aware, with strong cost management experience Health & Safety qualified (e.g. SSSTS, SMSTS, IOSH) Competent in repair/job management systems and workforce planning tools Construction or trade-related qualification preferredIf you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Lewis at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed) Job Info Job Title: Repairs Customer Response Supervisor Company: Service Care Solutions Location: Posted: Jul 23rd 2025 Closes: Aug 23rd 2025 Sector: Construction Contract: Permanent Hours: Full Time Welcome to Fresh Jobs the place to find the freshest job vacancies and career advice.#J-18808-Ljbffr
Job Title
Repairs Customer Response Supervisor