Job Title

CUSTOMER SERVICES - IT’S A PEOPLE THINGAre you the type of person who enjoys regularly interacting with customers, offering support with inquiries, and seamlessly converting them into sales? If so, this could be the role for you. We’re looking for Hire Controllers with excellent customer service skills who thrive in a busy operational environment to join our team and help us deliver our customer promise: to delight every customer, every time. In the role of Hire Controller, you'll be responsible for delivering a best-in-class service while using product knowledge and expertise to maximize upselling opportunities. Your days will involve communicating with customers via telephone, email, and responding to website requests. You’ll manage each order from inquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. For logistics, you will organize all jobs for the following day, allocating them to drivers. You’ll need to think on your feet and use your initiative to ensure we deliver the best experience for our customers and continuously improve our service. This is a fantastic opportunity for individuals from a customer service background, ideally with industry experience, who want to see and feel the impact of their work in a hands-on, highly operational, service-focused business. What can we offer you in return?You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We offer an industry-leading flexible rewards package, including a generous holiday allowance (with the option to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards, and a comprehensive company pension scheme.#J-18808-Ljbffr