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2 days ago Be among the first 25 applicants Direct message the job poster from Symmetry Search & Staffing Solutions Founder at Symmetry | Purpose-driven | Driving positive changeSpeaks about Diversity & Inclusion (D&I)Lead Process Managerwithend-to-end collectionsprocess experience urgently required by a market-leading company based in Nottingham. This is a permanent role, with 3 days / week required on site offering a basic salary of £60,000 - 68,000 + bonus + excellent benefits package. You will design and own end-to-end collections & recoveries processes that deliver strong customer outcomes, identifying, assessing, and managing process risks - implementing the right controls and mitigations. Partnering with cross-functional teams, you will drive continuous improvement using Lean Six Sigma methodologies, leading root cause analysis and problem-solving for breakdowns and inefficiencies. You will be responsible for ensuring collections & recoveries processes are effectively managed and optimised. You’ll lead a team of Process Managers, ensuring operational risk is well controlled, and identifying opportunities to improve efficiency, performance, and customer experience, building a strong culture of continuous improvement. Applicants must have the following: Proven experience in process management within a regulated environment Deep understanding of Collections and Recoveries operations Lean Six Sigma certified, with hands-on experience applying continuous improvement tools Strong process design skills, with a focus on customer outcomes and operational efficiency Ability to manage complex risks, set clear controls, and ensure regulatory compliance Excellent stakeholder management and cross-functional collaboration skills Strong analytical and problem-solving abilities, with a structured approach to process design A customer-first mindset and a passion for delivering better experiences through operational excellence This is an outstanding opportunity for an experienced Process Leader who thrives in a fast-paced, collaborative environment and is passionate about improving financial support journeys for customers. Working closely with teams across Product, Strategy, Servicing, and Technology, you will play a pivotal role in owning and leading end-to-end operational processes for Collections and Recoveries, embedding regulatory compliance, and supporting the wider business vision. You will ensure that the business delivers on key outcomes while reducing operational complexity and improving how customers are supported through financial difficulty. Please note: Only applicants with demonstrable experience in the design and ownership of end-to-end Collections and Recoveries processes in a regulated environment will be considered. Seniority levelSeniority level Not Applicable Employment typeEmployment type Full-time Job functionJob function Finance and Customer Service Industries Staffing and Recruiting Referrals increase your chances of interviewing at Symmetry Search & Staffing Solutions by 2x Sign in to set job alerts for “Process Manager” roles.Nottingham, England, United Kingdom 2 days ago Nottingham, England, United Kingdom 1 day ago Nottingham, England, United Kingdom 4 days ago Nottingham, England, United Kingdom 2 weeks ago Derby, England, United Kingdom 2 weeks ago Nottingham, England, United Kingdom 3 days ago Loughborough, England, United Kingdom 4 months ago Kegworth, England, United Kingdom 1 week ago Nottingham, England, United Kingdom 2 weeks ago Sutton In Ashfield, England, United Kingdom 5 days ago Leicester Forest East, England, United Kingdom 19 hours ago Sutton In Ashfield, England, United Kingdom 1 week ago Leicester, England, United Kingdom 2 weeks ago Nottinghamshire, England, United Kingdom 1 day ago Operations Manager-Phoenix Weighing ServicesMeasham, England, United Kingdom 1 week ago Mgr, AMZL Field Ops UK Lead, Amazon FlexKegworth, England, United Kingdom 1 week ago Senior Food Safety & Quality Manager, Senior Food Safety & Quality ManagerGrantham, England, United Kingdom 6 days ago Operations Manager - Nottingham RacecourseNottingham, England, United Kingdom 3 weeks ago Supply Chain Manager, Amazon Freight OperationsDerby, England, United Kingdom 2 weeks ago West Drayton, England, United Kingdom 3 months ago General Manager's Assistant, EMA3 OperationsNottingham, England, United Kingdom 2 weeks ago Ilkeston, England, United Kingdom 2 weeks ago Shirebrook, England, United Kingdom 1 week ago Worksop, England, United Kingdom 2 days ago Nottingham, England, United Kingdom 4 days ago Kegworth, England, United Kingdom 2 weeks ago Grantham, England, United Kingdom 2 weeks ago Warehouse Project Manager - 3PL Contract LogisticsNottingham, England, United Kingdom 1 week ago Project Risk Manager/Analyst (All Levels) - Defence InfrastructureNottingham, England, United Kingdom 1 week ago We’re unlocking community knowledge in a new way. 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