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Job Title:IT Infrastructure Engineer Location:Hybrid - remote with occasional travel to FI centres. Volume of travel will be dependent on project schedule. Reports to:IT Operations Manager Contract Length:12-month FTC (full-time) About UsFounded in 2007 First Intuition (FI) is an award-winning, UK-based provider of predominantly accountancy training and apprenticeships. We currently have ~ 500 staff based across 15 physical locations and remotely, but we continue to grow rapidly. In April 2023, we secured investment from the private equity firm Apiary Capital who continue to support us in our growth plans, including acquisitions of six First Intuition franchises over the past two years. Our success is due to our approach to training and our links with businesses. We work closely with organisations to precisely understand their needs and incorporate these into innovative course designs, where the interaction with students is tailored, personal and reflects their specific circumstances. This approach has led to First Intuition being awarded an ‘Outstanding’ rating by Ofsted. We consider ourselves a national provider with locally held relationships. This enables us to deliver student focussed programmes and build strong relationships with all of our clients, big or small. With a talented team we are dedicated to fostering a collaborative and inclusive culture that supports both personal and professional growth and were voted as one of the Sunday Times Best Places to Work 2024. To find out more about First intuition please check out our website here:our Careers Page here:find out about who we are, and learn about the fantastic benefits our employees enjoy. Role OverviewThis role is pivotal in evolving our IT infrastructure across multiple sites and cloud environments. You will work closely with internal teams, vendors, and managed service providers to ensure the reliability, scalability, and security of our systems. You’ll be responsible for maintaining and improving our core infrastructure, including servers, networks, cloud platforms, and end-user computing environments. The role will also support key projects on our technology roadmap, including infrastructure upgrades and cloud migrations. Duties and responsibilitiesInfrastructure Management• Administer and maintain on-premises and cloud-based infrastructure (e.g., Microsoft Windows Server, M365). • Monitor system performance and ensure high availability and reliability. • Implement and maintain backup and disaster recovery solutions. Network & Connectivity• Support LAN/WAN infrastructure across multiple sites. • Troubleshoot network issues and optimise performance. • Manage firewalls, VPNs, and network security, collaborating with MSPs/Vendors as required. Cloud & Systems Administration • Manage Microsoft Defender, Entra ID, Exchange Online, SharePoint, and Intune. • Support identity and access management across cloud and hybrid environments. Project Delivery• Contribute to infrastructure upgrade and migration projects. • Assist in planning and implementing new systems and services. • Document infrastructure changes and maintain technical documentation. Security & Compliance• Ensure systems are patched and compliant with internal and external standards. • Support implementation of security controls and participate in audits. • Collaborate with the security team to address vulnerabilities and incidents. Supporting additional work as reasonably required by management from time to time. This list is not exhaustive. Skills and experienceEssential• Proven experience in infrastructure engineering or systems administration. • Strong knowledge of Microsoft technologies (Windows Server, M365). • Strong knowledge of Microsoft Intune and application deployment. • Experience with networking concepts and troubleshooting. • Provide technical expertise to support wider business projects as required. • Document system configurations, processes, and procedures. • Excellent problem-solving and communication skills. • Ability to work independently and collaboratively. • Right to live and work in the UK and travel to centres when required. Desirable• Experience of Fortinet Vendor products (Fortigate appliances, FortiAnalyser and FortiManager. • Experience of file server migrations to M365 • Experience of migration from hybrid environments to cloud-only (e.g. AD / Entra ID and Exchange / Exchange Online) • Experience with scripting (PowerShell). • Knowledge of ITIL practices. • Exposure to compliance frameworks (Cyber Essentials, ISO 27001). • Experience with monitoring tools and automation. Benefits: As a valued member of the FI team, you will benefit from: 25 days annual leave (based on fulltime hours) PLUS bank holidays Equipment provided for homeworking Flexible-working positive employer with a range of family-friendly policies Employee Assistance Programme: 24-hour confidential access to counselling and support services Competitive Pension Private Medical Insurance Training and development opportunities Long term career prospects in a growing company Employee perks including a range of discounts to suit your lifestyle First Intuition are dedicated to safeguarding children, young people, and vulnerable adults. All roles require reference checks, an enhanced DBS, and online searches in line with KCSIE guidelines. This post is exempt from the rehabilitation of Offenders Act 1974. First Intuition is committed to safeguarding and promoting the welfare of children and vulnerable adults. All staff are expected to share this commitment and adhere to our Safeguarding and Prevent Policy, which can be viewedhere . We are a disability confident employer, committed to equal opportunities for all applicants. If you need reasonable adjustments during the recruitment process, please let us know.#J-18808-Ljbffr