Job Title

At WHSmith, our people are at the heart of everything we do. They go the extra mile for our customers and enable our growth. Our team is passionate about creating an environment where people can be creative and innovative to do their best work while delivering strategic business priorities that keep us moving forward. As an Agile Delivery Lead, you will be responsible for supporting the delivery of strategic commercial initiatives as an Agile Coach / Scrum Master. What you’ll do Work with cross-functional squads, nurturing them to take ownership of their delivery processes and value-driven outcomes. Coach squads to improve efficiency and quality by evolving their application of agile and lean practices. Collaborate with Product Leads to support the review and management of delivery roadmaps and backlogs. Apply a structured and transparent approach to planning and delivery, monitor progress, react to change, coordinate with other teams on dependencies, and ensure all relevant parties are aware of team progress. Participate actively and facilitate team events (e.g., planning and retrospectives), prompt timely discussions and decision-making, ensure participation, and handle conflict resolution. Assist or guide the squad to remove impediments and waste for a smooth workflow. Build a safe, positive environment where problems can be raised and learned from without fear of blame or retribution. Use agile metrics to assess team performance and identify areas for continuous improvement. Support scaling Agile across the business to maximize benefits across teams and projects. Who you are Knowledge of Agile/Lean principles, frameworks, and tools, with experience working with software development teams in fast-paced environments. Strong communication and interpersonal skills, capable of connecting with people as an influencer and role model. Proven experience in enabling data-driven continuous improvement with teams of varying maturity levels. Proactive, flexible, with excellent facilitation and coaching skills. Proficient with tools like JIRA, Confluence, and Miro. Experience managing multiple projects of different scales, sizes, and complexities, including date-critical projects. Methodical, organized, with high attention to detail. Ability to influence across functions and manage upwards. Skilled in stakeholder management at all levels, effectively managing expectations and issues. Empowers individuals and teams to take ownership and make decisions, fostering autonomy. Who we are Having celebrated 230 years, WHSmith has grown into a globally recognized brand present in over 30 countries. We are a diverse team of over 11,000 colleagues committed to our planet, people, and communities. Our UK Travel division aims to create value for stakeholders by providing a platform for global brands responsible for essentials and technology in airports, hospitals, rail stations, and other markets. Our office is located near Liverpool Street Station in central London. We thrive on pace, collaboration, and innovation, fostering an entrepreneurial culture that encourages initiative and embracing challenges outside comfort zones.#J-18808-Ljbffr