Get AI-powered advice on this job and more exclusive features. This range is provided by InterQuest Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay rangeDirect message the job poster from InterQuest Group Talent Acquisition Team Lead @ Evolve | Recruitment Consulting ExpertCollections Executive Are you a customer-focused professional with a background in collections and arrears management? Do you thrive in a fast-paced, regulated environment where empathy and clear communication matter? If so, this could be the perfect opportunity for you. We’re working with a dynamic and growing UK retail bank with deep community roots and an exciting transformation journey underway. The organisation is committed to providing accessible, responsible finance and meaningful customer support – especially when it matters most. Now, they’re looking for aCollections Executiveto play a vital role in managing customer relationships, particularly for those facing financial difficulty. Why You’ll Love This Role Join a forward-thinking, digitally enabled bank that’s making a real impact in underserved communities Be part of a supportive team that genuinely cares about customers and operates with warmth and integrity Enjoy a flexiblehybrid model(2–3 days in a modern Central London office) What You’ll Be Doing Act as the first point of contact for customers in arrears, delivering clear, empathetic, and solutions-driven support Agree affordable and sustainable repayment plans tailored to individual customer needs Identify and support vulnerable customers, applying appropriate forbearance strategies Handle inbound/outbound calls, emails, and SMS communications related to loans and savings products Maintain accurate customer records and ensure full compliance with internal policies and regulatory requirements Liaise with internal departments to ensure seamless case handovers and customer experience Spot and escalate complex cases, recommending next steps to senior managers Support general customer service when needed – we’re a small, collaborative team What We’re Looking For Proven experience incollections, arrears, or recoverieswithin a financial services setting Strong communication skills with the ability to de-escalate situations and build trust Solid understanding ofUK financial regulations , especially around customer vulnerability and fair treatment Excellent attention to detail and ability to work independently in a hybrid setting Comfortable using Excel and managing administrative tasks with accuracy A proactive team player with a problem-solving mindset Bonus if you have: Experience working with UK savings products Familiarity with systems like Phoenix or UK payment schemes Apply now or get in touch if you have questions about the role, working arrangements, or application process. We’d love to hear from you! Seniority levelSeniority level Associate Employment typeEmployment type Full-time Job functionJob function Customer Service, Finance, and Accounting/Auditing Industries Financial Services, Banking, and Investment Banking Referrals increase your chances of interviewing at InterQuest Group by 2x Sign in to set job alerts for “Collections Executive” roles.London, England, United Kingdom 6 days ago Tonbridge, England, United Kingdom 1 week ago Southend-On-Sea, England, United Kingdom 4 hours ago SVP, Brand and Business Development - GCCSwindon, England, United Kingdom 4 weeks ago Watford, England, United Kingdom 2 days ago Greater London, England, United Kingdom 1 day ago Canterbury, England, United Kingdom 5 hours ago London, England, United Kingdom 1 week ago Chessington, England, United Kingdom 1 week ago Greater London, England, United Kingdom £38,000.00-£38,000.00 8 hours ago London, England, United Kingdom 4 hours ago Hackney, England, United Kingdom 2 weeks ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 day ago Head of Design/Design Director – Luxury Womens RTW BrandLeeds, England, United Kingdom 1 week ago London, England, United Kingdom 1 day ago Park Street, England, United Kingdom 1 week ago Conservation Education Committee Regional Coordinator Role - Middle and Eastern RegionLondon, England, United Kingdom 1 day ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr
Job Title
Collections Executive