Job Title

Ready to take the next step in your career? We’re looking for a passionate Clinical Director or experienced Head Vet to lead our soon to be Balham clinic, shaping a supportive, high quality environment where your team and patients can thrive. As an experienced Veterinary Surgeon and leader, you will be responsible for the delivery of overall clinic performance. This includes clinical, financial and people perspectives.You understand and are passionate about the aims and model of Creature Comforts and always promote these to your team and clients. Within this framework you will have autonomy to lead the clinic.You will be supported and guided by the leadership within Creature Comforts. You will directly line manage, support, and develop the vet team, the nursing director, and the practice director.Job requirementsClinical ExcellenceEnsure the highest standards of clinical care to your patients through good leadership and team engagement.Business PerformanceDirect and promote membership and client acquisition.Direct the clinic strategy on a local level and oversee critical areas (HR, recruitment, health 'safety, marketing, client care)Budget planning and financial deliveryLeadership of the practice and the vet teamExcellent veterinary leadershipDirect the practice team - Practice Director, Nursing Director, and vet team.WellbeingBe an advocate for Creature Comforts in the veterinary industry and beyond.Job responsibilitiesMain purpose and goals Clinical Excellence Lead clinical delivery:Spend 80% of your time clinically.Allow all team members to work to their maximum qualification.Ensure excellent teamwork.Clinical governance, identifying any clinical performance issues and support and understand reasons for them; implement plans to improve. Highest standards of clinical careDirect education and CPD within the teamCommit to evidence-based medicine approach and lead by example.Organise and implement clinical audits.Identify new clinical opportunities.Business PerformanceMembership and client acquisitionEnsure that membership is a key focusDirect relevant team members to achieve membership objectivesWork alongside membership manager to achieve targetsCreate raving fansDirect the clinic strategy and oversee critical areasEnsure H&S policy is understood and implementedEngage with and contribute to marketing strategiesProvide an excellent client experience at all times and ensure communication is clear and empathetic and that consent forms and estimates are fully completedOversee client complaints both clinical and non-clinicalBudget planning and financial performanceUnderstand the Creature Comforts business model and the KPIs that drive it.As a startup our primary financial focus is time to break evenWork within allocated budget to drive and deliver financial performanceUnderstand the P&L and hope to influence its shape.Utilise KPIs to influence performance targetsUnderstand pricing system and ensure all work is charged for.Leadership of practice & teamExcellent veterinary leadershipBe the figurehead of the clinic and lead by exampleDirect, support and develop the clinical teamLead on education, quality improvement and clinical standardsRegular performance conversationsDirect the practice teamLine manage the Practice Manager and the Nursing DirectorDevelop direct reports through regular 121s and PDRsEffective cascade of informationEnsure regular, documented team meetingsWell BeingUnderstand the importance of wellbeing to the whole teamDevelop a culture of respect and inclusionIdentify any issues early and (eg mental health first aid) and signpost/resolveAdopt an honest and open culture including the use of “Vetsafe”Manage debtAdvocate for Creature ComfortsHelp the leadership team to develop and mould Creature ComfortsPromote the aims and ethos of Creature Comforts within the veterinary industryDirect relevant team members to be involved in local community events eg dog shows, schools, etc.Promote Creature Comforts in all that you doJob benefitsWorking in a beautiful clinic, alongside highly skilled veterinary professionalsBeing part of a people (and animal) first culture25 days annual leave, plus your birthday offSalary sacrifice pension scheme provided by NestWorld class team, with room to grow and learnRegular company social events.If you’re excited by the opportunity to build a clinic culture from the ground up while delivering exceptional care, we’d love to hear from you!