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AboutYour application will not be considered if you cannot easily travel to work in Hemel Hempstead daily. This is not a hybrid role.Company OverviewOur client is a fast-growing UK-based importer and distributor of high-quality textiles and homewares. Their products are supplied to major retailers such as Amazon, Debenhams, and TK Maxx, as well as directly to customers through online platforms. With a strong focus on quality, customer satisfaction, and efficient fulfilment, they are expanding their team to support continued growth in the e-commerce space.What Our Client OffersA supportive and collaborative team environment. Opportunity to grow within a thriving e-commerce business. Staff discounts on products. Training and development opportunities. Free Parking Role OverviewWe are looking for a motivated and detail-oriented E-commerce Team Member to join a busy online operations team. This role is pivotal in ensuring that both B2B orders (to platforms like Amazon, Debenhams, and TK Maxx) and direct-to-consumer orders are processed smoothly, accurately, and on time. The successful candidate will assist in day-to-day e-commerce operations, order fulfilment, customer service, stock control, and online marketplace administration.Key ResponsibilitiesProcess and manage online orders from platforms such as Amazon, Debenhams, and our own e-commerce store. Coordinate order dispatches to retailers and directly to end customers. Liaise with couriers and warehouse teams to ensure timely and accurate deliveries. Produce reports to monitor stock levels and assist with inventory control and replenishment. Support product listings updating descriptions, images, and pricing as needed. Respond to customer queries via email, chat, or e-commerce platform messaging systems. Handle returns, refunds, and customer service cases efficiently and professionally. Assist in compiling sales and performance reports from online channels. Identify and escalate any issues affecting order flow or customer experience. Skills & Experience RequiredPrevious experience in an e-commerce, retail, or fulfilment-based role preferred. Familiarity with online marketplaces such as Amazon Seller Central, eBay, or similar. Understanding of direct-to-consumer fulfilment and customer service. Strong attention to detail and organisational skills. Good computer literacy, comfortable using Microsoft Business Central, Excel, order management systems, and CRM tools. Ability to work in a fast-paced, deadline-driven environment. Strong written and verbal communication skills. Team player with a positive attitude and willingness to learn. Desirable (but Not Essential)Experience working with 3PLs or warehousing systems. Knowledge of Shopify, WooCommerce, or similar e-commerce platforms. Understanding of product data optimisation (keywords, SEO, etc.) for e-commerce. An interest or experience in AI and Image P/M. Nice-to-have skillsShopify WooCommerce SEO Location Hemel Hempstead, England, United KingdomWork experience Other Sales Languages English#J-18808-Ljbffr