Job Title

Birmingham - West Midlands £26,000 - £31,000 Turn IT on are looking for an ICT Consultant who has a real flair for technology mixed with a passion for providing exemplary service to our customers to join our team supporting a Trust in Birmingham.You will be responsible for maintaining all IT hardware and services across the schools’ sites as well as helping the schools improve the standard of their ICT provisions and enable them to deliver effective teaching and learning through ICT solutions.You will facilitate communication between your school and turn IT on, keeping them up to date with what services turn IT on can offer and managing the accounts of your customers. You will be skilled in maintaining school computer equipment, installing new and existing software across the network, providing technical support for users, and resolving identified technical problems. You will also have good knowledge of common user applications and experience with Microsoft Office365.The ideal candidate will ideally have at least 2 years’ experience working as an ICT Technician or in 2nd line support, preferably in the education sector, although this is not essential.You should be passionate about IT with a strong technical background, self-motivated, and enjoy providing excellent customer service. This role requires you to be a team player, have strong communication and organisation skills, and a courteous manner with the ability to explain technical issues in layman’s terms to our customers.You should be able to work independently, have an aptitude for problem solving, and a proactive approach to improving services provided by your team. Responsibilities Include Resolve and manage any technical issues impacting the school’s operations by providing robust technical solutions. Install or repair computers with standardised applications and networking software, diagnose, and solve operational problems. Respond to a wide range of technical duties related to the computer network and desktop services, primarily concerning existing installations and upgrades (including desktop computers, iPads, printers, telephones, scanners, projectors, PA equipment, AV lecterns, and hardware).The role is offered on a full-time, full-year basis. The successful candidate will be subject to an enhanced DBS and safeguarding checks.In return, we offer a salary between £26,000 - £31,000, negotiable for the right candidate. Benefits include a pension scheme, electric/hybrid car scheme, cycle/ebike scheme, eye care vouchers, mental health first aid, employee assistance programme, and employee recognition scheme.The Transforming Learning Group provides comprehensive ICT and computing support, MIS support, GDPR services, consultancy, and training. We have three brands: turn IT on, School ICT Services, and SalamanderSoft. Together, we serve over 5,000 schools across England with nearly 400 staff members. We prioritize schools and their needs, taking care of all their technological requirements so they can focus on teaching and learning.As an inclusive employer, we value diversity and flexibility. turn IT on is a friendly and supportive workplace where staff are trusted and respected.turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.We are happy to discuss flexible working options.Your data matters.#J-18808-Ljbffr