Job Title

Bradley's Practice - We have Part Time or full time clinical administrator roles based at both of our sites, Mold and Buckley . Hours of work can vary from 07.45am - 18.30pm, Monday to Friday. The role of a clinical administratoris to be the welcoming face of the practice, dealing with telephone calls and visitors and an effective manner. You would also be working on navigation and booking patients into appointments. The work is varied and interesting and can be challenging. Main duties of the jobWe are looking for a self motivatedindividual who is capable of working on their own initiative and also who canwork well with others. You would need to be well organised and be patientfocused. Excellent IT skills are an advantage as most of the work involvesusing PC's on a daily basis. Would be an advantage if you have previousclinical experience. About usAt Bradley's Practice we have 9 GP partners, Nurses, Advanced NursePractitioners and Health Care Assistants - these clinical staff are supportedby reception and admin staff, who in turn are all managed by Operations Managers. We are a dual sited practice with offices in both Buckley and Moldwhich cover a wide practice area, with approx 17600 patients. Job responsibilitiesClinical Administrator Operating Telecommunications System Receive andmake Practice telephone calls, e.g. dealing with patient queries. Maintaining telephonedirectory of necessary telephone contacts. Receivingand recording messages for Doctors and other members of staff, ensuring thatany information about unresolved matters is passed on. Operation Of Computer Clinic System Adding andcancelling appointments on computerised system. Identifyingpatient details, collate information and pass to navigation team. Reportingfaults with hardware or software relating to Emis medical system tosupervisor. Inputtingrequests for Home Visits onto the computer. UsingElectronic Mail to sent and receive messages, internally and externally. Receive and Assist Patients Deal withpatient enquires including registering patients, explaining surgery proceduresand giving general advice relating to non-clinical issues. Identify andpass on patient prescription sheets. Collect andrecord dispensing/private fees and provide receipts where applicable. Informpatients of complaints procedures and log any informal complaints. Orderambulance transport for patient when required. Navigation Using our triage system to book appropriate appointments for patients Cancelling appointments when requested Working through emails and tasks and signposting patients for best care Stock Control Ensuring anadequate supply of stationary, documents, bottles etc. Maintain Reception Area Making sureany displays/patient notices are kept tidy and up to date. Making surethe reception desk is attended at all times. Security of Premises Opening andclosing premises when necessary. ANY OTHER DUTIESAPPROPRIATE TO THE POST AS DESIGNATED BY THE PARTNERS. Person SpecificationSkillsExcellent communication skills (Written and Oral) Time Management and the ability to work to deadlines Negotiation and conflict management Interpersonal skills Typing skills (preferably in a medical environment) ExperiencePractical experience of working with others Experience of using own initiative Experience of customer service Experience of working within a General Practice Reception environment Practical experience of Emis or other medical computerised recording systems KnowledgeAn understanding of a General Practice Reception environment BehavioursPlanning and organising Performing under pressure Self motivated Flexibility Confidentiality QualificationsGood standard of general education Standard Grade Mathematics or Equivalent Standard Grade English or Equivalent NVQ in Customer Service or Administration Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.#J-18808-Ljbffr