Job Title

As a Team Leader, you’ll lead and inspire your team to provide exceptional customer service, meet business objectives, and create a working environment that helps our colleagues develop and achieve. We want you, our customers, and our colleagues to be proud to share their journey with us. Airport Requirements: 5 years of continuous references – to gain an airport pass, you will need to provide 5 years’ worth of either employment or education references without any gaps. Criminal Records Bureau Check – to be completed by WHSmith if your application is successful. Photographic ID, e.g., passport or UK Driving Licence. What being a Team Leader is all about? Guiding and engaging your team to deliver excellent standards and results in line with the trading plan. Creating a culture of learning, support, and recognition—spotting opportunities for personal development, product knowledge, and self-awareness. Supporting colleagues in an environment where everyone feels valued and welcome. Creating a sense of pride within the store to ensure safe and legal operations. What our Store Leadership Team would love to see: Current or recent retail (or similar) leadership experience, preferably in a fast-paced environment, with knowledge of KPIs such as ATV. Experience of proactively leading from the front, helping your team on the shop floor. Flexibility to support other stores in the area when needed. Ability to build strong relationships and communicate clearly and effectively. Experience supporting employee training and development, and motivating teams to deliver their best. How we reward our teams: We recognize your hard work with a competitive salary, pension scheme, paid annual leave, employee discounts, and deals from retail partners that help you save money and create memories, such as meals, adventures, or event tickets. Our Employee Assistance Programme offers support and guidance for your physical, mental, and financial wellbeing. About us: WHSmith has a remarkable heritage and is growing, especially in airports, hospitals, rail stations, and motorway services. Our goal is to offer our products to everyone on their journeys. Our InMotion brand, a leader in digital accessories, continues to grow, providing an excellent customer experience with the latest tech. We’ve formed partnerships with M&S and Costa Coffee to broaden our offerings across the UK. Our mission remains: to make every journey better! WHSmith is proud to be an inclusive employer. We want our colleagues to feel welcome and free to be themselves with us.#J-18808-Ljbffr