Job Title

Get AI-powered advice on this job and more exclusive features. Retention Executive (Customer Relationship Management) Reporting to: Partnerships Team Location: London, UK Elect Capital backs ambitious UK businesses with capital that cuts through the noise. Built for speed, edge and action, we deliver funding where others stall. We’re not here to reinvent lending – we’re here to do it better. We move at the pace of our clients and connect them to capital that works. Elect offers 1–6 month fixed-term business finance with daily or weekly repayments and fast, transparent decisions. 90% of completed applications receive an offer within 4 hours – with clear pricing, no unnecessary hurdles, and a team that knows how to get deals done. Whether a client applies directly or via a broker, we aim to make the funding journey sharp, clean and simple. OUR MISSION We are on a mission to back ambition. Disrupting the lines of traditional finance and providing access to ambitious businesses, with capital that moves as fast as they do OUR VALUES: C.O.R.E Challenge– Ask the hard questions. Improve what you touch. Opportunity– Spot it. Shape it. Run with it. Resilience– Stay steady. Adapt fast. Keep momentum. Edge– Think sharp. Move sharp. Stand out. We hire people who act fast, think commercially, and bring clarity to everything they do. THE PERFECT FIT We’re not a coasting kind of company. Elect is fast, challenging and focused – and we love it that way. Things move quickly here, and the bar is high. If you thrive in that kind of environment, you'll do well. To thrive at Elect, you'll need: A sharp mind and a strong work ethic The ability to stay calm, focused and accurate under pressure A natural instinct to spot issues, fix them fast, and always look for a better way Resilient and a team-first mentality – we challenge each other daily, but we back each other even harder A bias for clarity, action and ownership A desire to go beyond the job description and raise the bar THE ROLE As a Retention Executive, you’ll play a key role in deepening relationships with existing Elect Capital customers. You’ll be the bridge between funding and the next opportunity — identifying renewal and top-up potential, solving customer challenges, and helping ensure every borrower has a smooth, positive journey with us. This role is ideal for someone who’s commercial, proactive, and thrives on delivering value through human connection. Key Responsibilities Stay in regular contact with existing customers throughout the loan lifecycle. Identify and act on renewal, top-up, and repeat funding opportunities. Manage post-funding customer communication, queries, and expectations. Monitor customer satisfaction and retention metrics. Collaborate with underwriting, partnerships, and support teams to deliver fast, customer-first solutions. Key Skills & Experience Excellent relationship-building and communication skills. Experience in customer success, account management, or B2B relationship management. Commercial mindset and understanding of retention and upsell strategies. Highly organised and capable of managing a portfolio of clients. Proactive, empathetic, and driven by results. Our Offer? A fast, focused environment where your impact is immediate Ownership over your work and a voice in how we improve Opportunities to grow with a company that’s scaling quickly A team that values clarity, pace, and practical thinking Competitive salary and path for progression A chance to contribute to a mission driven company Think you’re a fit?Let’s talk. Seniority levelSeniority level Entry level Employment typeEmployment type Full-time Job functionJob function Sales and Business Development Referrals increase your chances of interviewing at Elect Capital by 2x Sign in to set job alerts for “Retention Manager” roles.London, England, United Kingdom 1 week ago London, England, United Kingdom 1 week ago London, England, United Kingdom 1 week ago Greater London, England, United Kingdom 3 weeks ago London, England, United Kingdom 6 days ago CRM Manager - Up to £55k - Beauty - Mat CoverLondon, England, United Kingdom 4 days ago London, England, United Kingdom 5 days ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 week ago Principal Customer Success Manager – Global MarketingLondon, England, United Kingdom 5 days ago Senior Client Success Manager (Marketing Effectiveness)Principal Customer Success Manager (Contract)Greater London, England, United Kingdom 3 days ago Senior Individual Giving Officer (Retention)Graduate Customer Success Manager at London Tech Company (£30-45k base salary + Hybrid)London Area, United Kingdom $30,000.00-$45,000.00 3 days ago VodafoneThree - Loyalty Partnerships Manager (12 month FTC)London, England, United Kingdom 1 month ago London, England, United Kingdom 5 days ago London, England, United Kingdom 1 day ago London, England, United Kingdom 1 week ago Urban Outfitters Brand Partnerships Manager - 12mnth FTC. London UKLondon, England, United Kingdom 2 days ago Entry-level Customer Success Manager at at VC-backed startup (£30-£45k base salary)London Area, United Kingdom $30,000.00-$45,000.00 3 days ago London, England, United Kingdom 5 days ago London, England, United Kingdom 4 days ago Colchester, England, United Kingdom 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr