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Job Title


Crisis Care Practitioner - Clinical Access Line/County South


Company : Nottinghamshire Healthcare NHS Foundation Trust


Location : Nottingham, England


Created : 2025-07-28


Job Type : Full Time


Job Description

Detailed job description and main responsibilitiesThe access line will provide one number for support and referrals to secondary mental health crisis services within Nottingham and Nottinghamshire and will include all ages.To support and supervise recovery workers taking calls and to assist in making appropriate decisions of signposting. Also to plan, allocate and supervise the work of the team.To complete triage assessments of more complex calls using a triage tool to assess the urgency of care that is required.To be able to work alongside partnership agencies and services such as EMAS services and street triage as well as the crisis resolution teams.To demonstrate expertise in analysing and reflecting upon their own clinical practice and that of others in all aspects of care given to patients in crisis and their families/carers.To work effectively with colleagues from other disciplines as appropriate throughout the assessment and treatment process.To have highly developed report writing skills and be able to make appropriate referrals to other services.Be responsible for providing and receiving highly complex, sensitive distressing and emotional information in relation to health issues.Developed knowledge of safeguarding procedure and experience in how to manage these situations including advising colleagues where necessary.To work within professional and ethical frameworks established by national bodies such as the Department of health and the NMCTo complete home and community visits for clients. These visits would consist of comprehensive assessments, reviewing risks thoroughly and on a regular basis.The post holder would be expected to travel independently to visits throughout a variety of shifts.The post holder would also be expected to feel competent in assessing client's suitability for admission to psychiatric hospital and feel confident in completing gatekeeping assessments in the community.Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £26.40 (standard) or £54.40 (enhanced), this cost will be deducted from your salary over the first 2 months of employment.You are encouraged to enrol for the DBS Update Service. An annual fee of £16 per year applies.Person specificationQualificationsEssential criteria Professional qualification in Mental Health Nursing or Occupational Therapy, at Diploma or degree level Evidence of learning and development post qualification ExperienceEssential criteria Relevant post registration experience in adult mental health. Experience of multi-disciplinary working Experience of working in acute mental health care Competency in completing comprehensive mental health assessments and assessments of risk. Experience in the development of robust care plans and risk management plans Understanding of responsibilities in relation to the mental health act, mental capacity act, CPA, and safeguarding Competency in meeting the expected performance and data quality targets for the role in a timely manner and an understanding of the importance of this. Desirable criteria Experience of working in a community based, mental health team. Experience of crisis management Managerial/clinical leadership skills Experience of managing a duty system Experience of delegation of clinical tasks and management of team diary Values and BehavioursEssential criteria All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation Physical RequirementsEssential criteria Has the physical ability to perform the full range of duties TrainingEssential criteria Qualification in mentorship/education of students appropriate to professional qualification KnowledgeEssential criteria Knowledge of comprehensive mental health assessments Current knowledge and understanding of acute mental health needs and an ability to demonstrate clinical competence. Able to clearly evidence knowledge of effective assessment risk and of risk management Additional Information We reserve the right to close the post early once we have received a sufficient number of applicants. The Trust believes in treating everyone with dignity and respect and encourages applications from all sectors of the community. We guarantee an interview to candidates with disabilities who meet the minimum essential criteria. In submitting an application form, you authorise Nottinghamshire Healthcare NHS Foundation Trust to confirm from your previous or current NHS employer and other prior employers; previous NHS service details and personal data held about you. This data will be transferred using NHS Electronic Staff Record and third party systems via an automated process and only used for the purposes of obtaining and maintaining accurate employment records, should you be appointed to the post. Should you require any further information please refer our Privacy Policy shown on the Trust website, please click here for more information. For eligible posts, DBS disclosures are mandatory before commencement of employment. If you are in a position that is deemed a regulated adult and/or child care role, you will not be able to start your employment until we have received a satisfactory DBS Disclosure. The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Convictions which would otherwise be considered as 'spent' will also be checked as part of an Enhanced DBS Disclosure. Employer certification / accreditation badgesApplicant requirementsYou must have appropriate UK professional registration.This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.Documents to downloadCrisis Care Practitioner Clinical access line (PDF, 480.4KB) Crisis Care Practitioner - Clinical Access Line/County Sout (PDF, 465.6KB) Colleague Benefits (PDF, 16.1MB)#J-18808-Ljbffr