Job Title

File Handler Pre-Litigated TacticalDepartment:Claims Management Employment Type:Permanent - Full Time Location:Bolton DescriptionAre you skilled in credit hire and passionate about delivering outstanding service? We are seeking a knowledgeable and proactive Credit Hire File Handler to join our team. This role offers an excellent opportunity to investigate complex credit hire claims from a tactical and strategic perspective. The File Handler will conduct complex and technical investigations on claims submitted from specific opponents, with claim values up to £25,000. This is a fantastic opportunity to become part of an incredible team and gain experience in investigating credit hire claims, aiming to significantly reduce overall spend for our Insurer clients. Benefits:25 days holiday per year, increasing with service level (opportunity to buy 'sell 3 days) Hybrid working – only 1 day in the office per week Simply Health Care Cash Plan Pension Contribution: 5% Employee / 3% Employer Key AccountabilitiesEducational requirements: at least 3 GCSEs or equivalent; a degree is preferable. Ability to use own initiative. Ability to plan and prioritise workloads. Excellent listening and verbal communication skills. Good telephone negotiation skills. Ability to follow work processes and adhere to strategy. Recognising when sensitivity and tact are required. Decision-making skills and remaining calm under pressure. Good IT skills, including Word, Outlook, and experience with a Case Management System preferred. Experience in credit hire is essential, with at least 12 months exposure to credit hire cases. Technical knowledge to develop includes understanding of pre-proceedings credit hire, the lifecycle of a file, legal principles, costs, protective offers, and case preparation for litigation. Personal development opportunities include legal skills training, potential career progression into litigated fast track, fraud, or multi-track work, and leadership roles such as deputy or team leader. Competencies:Effective Communication Prioritising and Organising Client Skills Adaptability People Skills Commercial Awareness Drive to Succeed Working Hours35 hours per week, Monday – Friday, 9am – 5pm, with 1 unpaid hour for lunch. This is a hybrid role with 1 day in the office and 4 days remote. Experience, Skills and QualificationsExperience handling Credit Hire files and managing own caseload. At least 5 GCSEs or equivalent; a degree or LPC is preferable. Ability to use own initiative. Ability to plan and prioritise workloads. Excellent listening and verbal communication skills. Good negotiation skills over the phone. Ability to follow work processes and strategy. Sensitivity and tact when required. Decision-making skills. Calmness under pressure. Good IT skills, including Word, Outlook, and experience with Case Management Systems preferred. Our culture emphasizes sustainability and success, guided by our core values: We are connected, dynamic, innovative, and succeed together. Benefits (continued):Additional benefits include a Cycle to Work Scheme, Tech Scheme, Season Ticket Loan, Gym Flex, online discounts, Gourmet Society Membership, Merlin Attractions discounts, and local retail discounts. Eligibility for some benefits depends on successful completion of probation.#J-18808-Ljbffr