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Join to apply for theFood and Beverage Supervisorrole atHoliday Inn London - Kensington High Street 1 day ago Be among the first 25 applicants Join to apply for theFood and Beverage Supervisorrole atHoliday Inn London - Kensington High Street Job OverviewTo provide a consistent professional approach to all customers through the highest standards of product and service. To actively contribute to meeting and exceeding sales targets and profit margins. Job OverviewTo provide a consistent professional approach to all customers through the highest standards of product and service. To actively contribute to meeting and exceeding sales targets and profit margins.Main responsibility as customer-oriented restaurant supervisor to ensure that all restaurant operations run smoothly. The restaurant supervisor's responsibilities include overseeing the activities of restaurant staff, expediting customers' orders as needed, and maintaining good working relationships with suppliers. You should also be able to identify ways to decrease the restaurant's operational costs.To be successful as a restaurant supervisor, you should exercise effective management skills and take necessary disciplinary actions to address poor staff performance. A restaurant supervisor should be able to achieve exceptional customer service and ensure that customers have a pleasant restaurant experience.This is a full-time position that requires your consistent, year-round availability. Please apply only if you can commit to a full-time schedule on an ongoing basis. Applications with part-time availability will not be considered.We are specifically seeking candidates with experience in one or more of the following areas: breakfast service, restaurant operations, bar management, café service, event coordination, and conference support.Duties and responsibilitiesCosts And EfficiencyTo minimise wastage at all opportunitiesTime and manpower are appropriately allocated to planned work routines optimising efficiency and productivityTo actively promote an energy efficient culture throughout the departmentAll departmental resources are monitored and controlled in line with departmental objectivesCustomer RelationsTo liaise positively with the guest ensuring all their needs and requirements are metTo ensure product knowledge on Hotel products and services is up-to-date at all timesTo respond in a pro-active manner to guest feedback for positive and negative commentsTo feedback to the sales teams in a constructive manner for service improvementsTo ensure personal and Team presentation is of the highest standards at all times to project a professional image to customersTo support the Manager with a system of Quality Standards to ensure the Team is providing a consistent approach to customer service within the departmentOperational requirementsRestaurant Supervisor ResponsibilitiesScreening, interviewing, hiring, and training restaurant staff.Managing restaurant staff's work schedules.Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.Checking in on dining customers to enquire about food quality and service.Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.Monitoring the restaurant’s cash flow and settling outstanding bills.Reviewing customer surveys to develop and implement ways to improve customer service.Resolving customer complaints in a professional manner.To prepare restaurant as required to the correct standardTo ensure all equipment is correctly installed and in good working orderTo adhere to all Health and Safety Requirements as required by the HotelTo be responsible to the prompt and efficient delivery of refreshments and meals as required by the customerTo ensure the cleanliness of the department is maintained through the allocation of the duties and cleaning rostersTo be responsible for the set-up, running and clearing of an event as required.To serve at private dinner functionsTo adhere to the requirements of the Data Protection Act at all timesComputerised and manual storage systems are maintained in line with the Hotel proceduresTo adhere to all the requirements under the Food Hygiene and Liquor RegulationsTo ensure all maintenance issues are reported according to the Hotel proceduresTo Undertake Tasks In Other Departments When RequiredTeam RequirementsTo allocate tasks within the shift to ensure all operational requirements are metTo maintain regular and effective communication within the Team by attending daily briefing sessions and departmental meetings as requiredTo identify training needs throughout the department communicating with the Manager to meet the training needTo provide coaching and on-the-job training as identified, especially for new employeesTo create an environment which promotes employee morale and encourages the Team to have high levels of productivityTo ensure all Hotel personnel policies and procedures, and employment law are observed at all timesPerformance IndicatorsCustomer FeedbackComplaints and ComplimentsCompletion of tasks on shiftTeam feedback1:1 with Manager Seniority levelSeniority level Mid-Senior level Employment typeEmployment type Full-time Job functionJob function Management and Manufacturing Industries Food and Beverage Services, Hospitality, and Restaurants Referrals increase your chances of interviewing at Holiday Inn London - 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