Job Title

TAIT partners with artists, brands, IP holders and place makers to bring culture-defining, never-before-seen experiences to life.With a legacy of innovation spanning over 45 years, TAIT has grown from pioneering in rock ‘n’ roll concert staging to setting the global standard for extraordinary live events and experiences through cutting-edge technology, precision engineering, and creative design. TAIT’s 20 global offices have developed iconic productions and experiences in over 30 countries, all seven continents, and even outer space for renowned performers, theme parks, exhibits, and venues across the globe, including partnerships with Taylor Swift, Cirque Du Soleil, Royal Opera House, Nike, NASA, Bloomberg, Google, Beyoncé, and The OlympicsPosition Purpose The Automation Engineer is part of a high-performing team with a blended mechanical and controls skillset, serving as part of a rapid response unit to efficiently troubleshoot client issues, enhance service quality, and build and maintain local client relationships in the London area. This role will focus on being part of the London On-Call support team, assisting with day-to-day clientneeds through service visits, support ticket resolution and routine maintenance visits. Additionally, theAutomation Engineer will collaborate with the wider TAIT group outside of London to aid the support ofupgrades and installations of new and legacy London projects. Responsibilities London On Call Support RotationsConsistently cover London On-Call rotations, acting as the primary point of contact duringscheduled shifts.Build and maintain strong relationships with London-based clients, ensuring high levels ofsatisfaction and trust. Provide effective remote support when required to resolve client issues efficiently. Take ownership of and action on tickets raised by London-based clients in a timely manner. Be able to mobilize to sites within London’s West End within 90 minutes of supportescalations to deliver required on-site support. Be ‘On-Call’ for a minimum of 120 days of the year. Project Based Responsibilities Support the fit-up, handover and ongoing support phases of West End touring projectsbased in London, with the goal of providing continuity and quality service throughout theclient’s show run. Collaborate closely with the Wakefield Integration Team to ensure a smooth handover ofprojects, transitioning support responsibility to the London team. Conduct site commissioning for permanent install projects within London, to maintain andexpand knowledge of TAIT’s evolving system architecture and automation technologies.General Department Responsibilities Collaborate with cross-functional teams and other TAIT departments to support projectdelivery, share knowledge, and contribute to the continuous improvement of TAITstandards. Actively participate in training, knowledge-sharing, and personal development to staycurrent with TAIT systems and best practices. Contribute to internal documentation, lessons learned, and feedback loops to improvedepartmental processes and future project outcomes. Position Requirements High School educationGood literacy and mathematical skillsExperience in the entertainment industry working in an automation deploymentand troubleshooting roleStrong analytical skills with the ability to troubleshoot advanced automation systems. Exceptional communication skills, in writing and verbally, to articulate complex problems andsolutions. Collaborative and inspirational, with a history of building strong relationships across diverse crossfunctionalteams. Professional aptitude in dealing with client politics and ensuring TAIT advocacy at all times. Comfortable working in a fast-paced, ambiguous environment, embracing failure as a learningopportunity. Impeccable judgement and integrity, with the ability to make key decisions quickly andautonomously TAIT iQ configuration and troubleshooting TAIT Navigator configuration and troubleshooting Stage Technologies eChameleon configuration and troubleshooting TAIT is an equal opportunity employer fully committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected characteristic as outlined by international, national, state, or local laws. #J-18808-Ljbffr