Job Title

The Growth Company’s Greater Manchester Business Growth Hub seeks an Innovation Account Manager to support around 25 FEIF-funded organisations by delivering tailored growth advice, improving resilience, and fast-tracking innovation. The role ensures impactful support that boosts performance, drives GVA growth, and creates and safeguards jobs. Since 2011, GM Business Growth Hub has supported over 15,000 businesses, providing finance guidance, international links, and fostering innovation and people development. We offer expert business support, events, specialist programs, and funding. Key Responsibilities: Respond to client enquiries via phone and email, assess growth potential and business needs using appropriate tools and systems, and establish lasting relationships with key stakeholders. Conduct thorough eligibility checks to ensure clients meet programme criteria before progressing to formal assessments and strategic action planning. Personally introduce clients to relevant internal or external services and monitor their delivery to support client growth objectives and address identified barriers. Gather and review output and impact data throughout and after project delivery to meet reporting standards required by funders. Record enquiries and referrals in designated CRM and data systems, track progress against action plans, and complete all administrative tasks with precision and timeliness. Conduct in-depth diagnostics on businesses or specific areas using varied tools to establish baseline data and develop targeted growth strategies through actionable insights and market analysis. Lead high-level discussions with clients around complex business issues, propose tailored innovation pathways, and manage projects to successful conclusions. Deliver bespoke one-to-one and cohort support for growth, leveraging multidisciplinary approaches and maintaining a high-level network to drive referrals and service engagement. Experience: Extensive private sector experience at senior management or director level, with expertise in product and service development from concept to commercial launch. Strong academic background—degree-level education in business or equivalent professional qualification. Demonstrated success in navigating complex business growth challenges and delivering strategic outcomes. Effective team collaborator with a track record of working within multidisciplinary professional environments. Skilled in business diagnostics, providing high-quality assessment, strategic advice, and development support. Proficient in sales and account management, with a customer-centric approach to driving engagement. Strong communicator with excellent written and verbal presentation skills, supported by robust networking abilities. Highly organised, tech-savvy professional with advanced IT capabilities, including CRM systems, spreadsheets, and project administration tools. About You: Solid experience in applying project management methodologies to effectively plan, execute, and deliver projects. Strong technical expertise in product and process development, with additional knowledge across scientific disciplines. Sound understanding of budgeting and contract management practices, ensuring financial and regulatory compliance. In-depth awareness of national, regional, and local economic development bodies and their role in driving business growth. Customer-focused approach, skilled in engaging businesses and fostering long-term commitment to economic development goals. Collaborative team player with a proactive and self-directed attitude, capable of driving initiatives independently. Demonstrated strength in critical thinking and structured problem-solving to support strategic decision-making.#J-18808-Ljbffr