About Us The Underglobe is a spectacular evening events space located beneath the iconic cultural landmark Shakespeares Globe, on the banks of the Thames. Operated by Swan at the Globe, this unique venue combines world-class hospitality with creative production expertise. Swan is the exclusive hospitality partner of Shakespeares Globe, running the bar, restaurant, and event spaces on site. This impressive corporate events venue features a prestigious location, a private riverside entrance, and can host events for 80 to 450 guests. With a highly experienced team behind it, the space features immersive projection mapping and state-of-the-art AV, making it the ultimate choice for award dinners, cocktail receptions, Christmas parties, and high-tech corporate events. By hosting an event at the Underglobe, clients are not only choosing an unforgettable venue theyre also supporting Shakespeares Globe, a world-renowned performing arts venue, cultural attraction, and educational charity. Offer Salary up to 60,000 (depending on experience) 45 hours per week (Full-time, permanent) Additional Benefits 28 days holiday (including Bank Holidays), increasing to 30 days after 3 years, with one additional day earned each year of service up to a maximum of 35 days. Free meals on shift 50% staff discount in our restaurant, bar, and retail outlets Training and development opportunities Cycle to Work Scheme Private GP access Wagestream access A creative and collaborative working culture Key Responsibilities Lead the full operational delivery of events at the Underglobe Manage and develop the Underglobe events team, ensuring a high standard of service and presentation Collaborate closely with Sales & Planning, Shakespeares Globe, and other internal stakeholders Ensure all events are delivered to spec, on time, and within budget Create and implement a strategic operational plan for the venue Oversee staff resourcing, agency liaison, and rota management in line with business demands Represent the venue and the wider Swan brand with professionalism at all times Ensure compliance with health 'safety, licensing, and all regulatory obligations Maintain stock control, event equipment, and key cost lines to support financial targets Key Performance Indicators Achievement of revenue and gross profit targets Delivery of high-quality events with excellent client feedback Completion of quarterly goals aligned with the Head of Events strategy Effective cost and resource management Team performance, retention, and engagement Ideal Candidate Profile We''re looking for an experienced senior events operations professional with a passion for delivering high-impact, large-scale events. You will bring a hands-on leadership style, strong commercial awareness, and the ability to inspire a team. Calm under pressure, solution-focused, and confident with client engagement, youll be responsible for maintaining the Underglobes reputation as one of Londons most iconic and professionally operated venues.55b20050-bc17-4e5d-bfce-3c406318dffc
Job Title
Senior Events Operations Manager