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Are you looking to make a difference? About us At Hillingdon were proud of our commitment of Putting our residents first, ensuring theyre at the heart of everything we do! We want to attract talented individuals like yourself who share our aspirations for the borough and can support us to deliver exceptional services for Hillingdon. With an ambitious strategy we pride ourselves on delivering services that improve the lives of all our residents, businesses, and partners. Embarking on a journey of continuous improvement, weve set an agenda to ensure the provision of; safer communities, a thriving local economy, a greener more sustainable environment, whilst increasing our digital capabilities. Working at Londons second largest borough can be tough, particularly with government reforms, budget restrictions, and political attention but its enough to keep us busy and ensures no two days are the same! What does the Crematoriums Manager do at Hillingdon? We are looking for an experienced professional to cover for staff absence, and ideally looking for a candidate who is immediately available. You will be Responsible for the effective and efficient management and development of the crematorium, amenities and associated grounds in accordance with the codes of practice, current statutory legislation and Hillingdon Councils policies and procedures. Manage the facilities in the context of council policies and initiatives and in accordance with the principles of performance management and ensuring an effective customer focused approach. Responsible for the provision of a burial and cremation service, which offers a first line response to a wide variety of individuals who need to be treated in a sensitive and compassionate manner. Responsible for making recommendations for service improvements, to Services and making on the spot decisions with regard to work schedules and priorities in order to deliver a quality service. Responsible for developing and maintaining high standards of service delivery, including, franchises, through the motivation and management of staff in an efficient and effective manner. Ability to liaise effectively with third parties and understand financial and reporting requirements associated with the role. About you Our ideal candidate will be able to demonstrate how they meet the below criteria: Technical knowledge: Sound practical knowledge and understanding of the provision and operation of a burial and cremation service including crematorium and cemetery legislation. Communication skills: Excellent written presentation and communication skills with the ability to produce evidence-based reports and persuade and influence people. The ability to display effective and highly developed oral communication skills in both formal and informal settings with the ability to influence and persuade others on complex issues. Team working and leadership skills: The ability to work constructively within a team and to encourage high levels of cooperation between team members offering leadership to Cemeteries and Crematorium Manager 25/09/2024 motivate others and the ability to delegate effectively and encourage teamwork to deliver successful results, building rapport with others, listening and learning as well as offering help and support. Work planning skills: The ability to forward plan and to effectively prioritise the work of a team taking into account short- and medium-term goals, service demands and the availability of resources. Partnership working skills: The ability to form, maintain and enhance a wide range of internal and external partnerships working for the benefit of the council. Customer care skills: A sound knowledge of customer care principles and practice with the ability to deal sensitively, compassionately and tactfully with members of the public and others in times of personal stress and grief. This post is interim covering staff absence. Equity, Diversity and Equality Statement At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. We value the unique perspectives and experiences of all individuals, and we believe that our workforce should reflect the diversity of the communities we serve. We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities. We recognize the value of a diverse workforce and encourage applications from candidates from underrepresented groups. Join us in building a workplace where diversity is not only embraced but also celebrated, and where every individual has the opportunity to thrive and contribute meaningfully to our organization''s success. Additional Information We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Applicants should be aware that the post will only be offered to successful candidates subject to an Enhanced DBS check as well as other employment clearances. Due to an expected high volume of applications, we could close this role early, we therefore recommend you apply as soon as possible to avoid disappointment.55b20050-bc17-4e5d-bfce-3c406318dffc