Job Title

Are you a hands-on people leader with a knack for getting the best out of internal sales teams? Know your way around KPIs, customer complaints, operational bottlenecksand how to fix them? This ones for you. Due to internal progression, we''re looking for a Business Support Manager to lead an internal sales function of around 610 people in a busy FMCG environment. Reporting into the Sales Director, youll take ownership of day-to-day operations, mentor and guide your team, liaise with key departments (Sales, Ops, Finance), and help sharpen up performance, processes, and customer satisfaction. What youll be doing: Running and developing the Internal Sales teampeople, processes, priorities Resolving customer complaints and freight issues like a pro Identifying aged debt, stock, and process inefficienciesand doing something about them Leading regular team briefs and being the go-to voice for internal comms Owning key systems (SAP, M3, CRM, IBP)and ensuring your team can too Coaching and developing your people to build a tight, high-performing function Collaborating across departments to drive service levels, margins and customer happiness What were looking for: People management experience (team of 4 minimum) FMCG or manufacturing sector background, ideally within internal sales or customer service Confident Excel and PowerPoint usercomfortable creating reports and sales models Strong communicator and relationship-builder at every level Calm under pressure, sharp on detail, and commercially switched on A confident decision-maker with a hands-on, forward-thinking approach This will be a site-based role, 5 days per week. Why Apply? This is a genuine opportunity to put your stamp on a crucial support function in a growing business. Youll have the autonomy to lead, the backing to develop your team, and the platform to make a real differencefast. Interested in having a chat? Click apply to find out more!55b20050-bc17-4e5d-bfce-3c406318dffc