Our client is a large property services client who specialises in refurb and maintenance on tenanted properties. An exciting opportunity has arisen within the company for a Repairs Manager. As a Repairs Manager, you will be expected to: Team Leadership: Lead, manage, motivate, and engage the Repairs operations team to ensure the delivery of a customer-focused service. Provide effective coaching, mentoring, and support to empower team members, helping them to understand their roles and responsibilities, while sharing best practices to enhance overall performanceCustomer Experience: Ensure that the customer experience is at the forefront of all activities by maintaining a professional demeanour in communications with service users, clients, and both internal and external stakeholders. Uphold high standards of appearance, conduct, and adherence to Health & Safety regulations.Operational Compliance: Ensure that all services comply with statutory regulations and health and safety requirements, particularly in relation to directly employed operatives and maintenance contracts.Team Development: Manage the reactive maintenance team to ensure its adaptability to evolving services. Ensure all team members are trained effectively to fulfil their duties and adhere to internal processes and procedures. Regularly review personal development plans.Budget Management: Produce and manage the budget for the Repairs team, including making necessary in-year revisions or amendments, all while ensuring Value for Money in operations.Performance Monitoring: Work alongside Senior Management and colleagues to monitor and manage third-party contractor performance, ensuring adherence to agreed service levels and KPIs. This includes producing timely management reports to support service delivery and meet business needs.Capacity Management: Ensure there is sufficient capacity within the Repairs operations team to address all pre-booked and unforeseen absences. Attend both informal and formal company and client meetings, as well as training sessions as required.IT Systems Oversight: Oversee the effective utilization of IT systems, ensuring operatives are accurately using and updating their PDAs, while inputting schedule of rate codes correctly.Job Status Monitoring: Monitor and update the status of repairs on an ongoing basis, including tracking jobs raised, booked within target time, cancelled works orders, repairs without appointments, overdue tasks, and ensuring follow-on jobs are completed by the end of each day.High-Profile Repairs Management: Manage high-profile repairs, including complaints and inquiries from the Housing Ombudsman, ensuring prompt resolution and using feedback from any dissatisfaction to improve service delivery. Aim to reduce dissatisfaction and enhance overall customer satisfaction levels.Cross-Functional Collaboration: Collaborate effectively with line reports, scheduling team leaders, senior managers, supervisors, and subcontractors to ensure an efficient and productive service is consistently delivered to residents, in line with agreed standard operating procedures.Productivity and Resource Management: Strive to achieve maximum productivity through technical understanding and effective resource management. Manage subcontractor relationships to ensure compliance with Group standards of performance, customer service, and health 'safety procedures.Contractor Performance Management: Oversee subcontractor management to maximize performance against KPIs, minimize default notices and penalties, and achieve high standards of quality and customer service in line with overarching objectives.Commit to equality and diversity and to promote non-discriminatory practices in all aspects of work undertaken.Adhere with the Health and Safety at Work Act to take reasonable care of own health and safety and that of others who may be affected by their acts and omissions. To be successful in a Repairs Manager role, the skills you will need: Degree/HNC in Building, Surveying, Contract Management, or a related field; or extensive experience in a senior role within Social Housing Repairs and Maintenance.Experience in collaborative partnership working to enhance service delivery.Experience in managing and leading effective change programmes within a repairs and maintenance environmentExcellent IT skills including Word, Excel, Outlook and experience of using POWER BIExcellent organisation and time management skillsFamiliarity with the National Housing Federation Schedule of RatesIn-depth knowledge of building construction principles and common defects in residential housingReact to changing workloads quickly and efficiently to ensure maximum productivitySignificant experience in managing contractors and evaluating performance against Service Level Agreements (SLAs).Ability to organize and work under pressure in a fast-paced changing environmentProven management experience, successfully leading staff and teams to meet high performance targetsComprehensive understanding of health and safety regulations relevant to the repairs and maintenance sector.Excellent communication skills, able to communicate across multiple channels including Microsoft Teams, Face to Face and Email.To demonstrate their values in your day to day job role – Success, Passion, Authenticity, Courage, Enterprise.Ability to analyse data and produce reports on performance, identifying trends and recommending improvements.Ability to analyse data and produce reports on performance to support the organisation to create accurate programme planning / financial forecastsApply today if this opportunity is of interest to you.
Job Title
Repair Manager