About the job Working at CHG Are you interested to purse a career in B2B sales in financial services? Are you looking to join a team that can fully mentor and train you in sales fundamentals? Do you enjoy technology and want to be part of an international technology equipment finance team? Are you ready to join a fast-growing company with a strong mission to drive sustainability and innovation? At CHG-MERIDIAN, we are pioneers in financial solutions and equipment management across the IT, Industrial, and Healthcare sectors. Our leasing solutions empower businesses with advanced technology while promoting sustainability throughout. The Team Leader Operations (TL Ops) manages and develops the UK/Ireland Operations (OPS) team, acting as the main decision-maker and escalation point for local operational activities. The role focuses on delivering operational efficiency, maintaining customer satisfaction, and ensuring strong performance across the leasing lifecycle, including lease administration, invoicing, end-of-lease processes, and customer service management. The TL Ops drives process improvements, standardization, and automation to build a scalable operations function while maintaining accurate performance reporting and fostering collaboration with regional teams and stakeholders. Key Responsibilities: Oversee OPS team performance, ensuring SLA and KPI targets are met. Manage workload allocation, queue management, and case escalation. Deliver periodic operational reporting and communicate performance trends. Act as escalation point for internal/external stakeholders. Collaborate regionally to standardize processes and improve efficiency. Represent OPS in local and customer workshops. Lead, coach, and develop team members through regular reviews and training. Identify and implement process improvement and automation opportunities. Skills & Experience: Proven team leadership experience in operations (leasing or IT asset management background is advantageous). Strong knowledge of back-office operations, leasing models, and customer service processes. Advanced Excel and reporting skills; CRM/ticketing system experience. Excellent stakeholder management, problem-solving, and communication skills. Proactive, detail-oriented, and able to prioritise effectively. Shape the future with us! Embark on an exhilarating journey with CHG-MERIDIAN, contributing to our technology2use. Make a real impact on the global economy through our innovative, digital, and business model. Who we are? As a leading global technology2use | CHG-MERIDIAN company, we develop, finance, and manage customized technology usage models for the IT, industrial, and healthcare sectors. Independent from providers and with 40 years of extensive experience, our global community consists of more than 1,500 employees in 30 countries across the globe. Our headquarters are in Weingarten, Germany. We provide efficient technology management for large corporations, small and medium-sized enterprises, hospitals, and the public sector. The online-based TESMA Technology and Service Management System provides more than 15,000 users with maximum transparency in technology management. What we offer: Competitive salary structure with uncapped commission opportunity. Extensive On-boarding phase and individually planned introduction training Hybrid working model Flexible working hours 25 vacation days 2 weeks of Workation per year Medical private insurance Joint events: Start-up seminar, different holiday parties, after works, etc. International environment in a stable, continuously growing, and successful company Health and well-being initiatives An adventure within a fast-growing company where you can develop yourself and have fun! Diversity, equity and inclusiveness commitment: CHG-MERIDIAN embraces individuals from all backgrounds and perspectives to create a welcoming and collaborative workplace. We are committed to equal opportunity and diversity to promote a work environment that is free from discrimination and harassment. All individuals are treated with fairness, respect, equality, and dignity. We provide and promote an inclusive workplace where diversity is valued, and social and cultural backgrounds are embraced. Our commitment to diversity underpins every stage of the recruitment process. Our daily lived values are passion, respect, trust, ownership, integrity, and customer focus.55b20050-bc17-4e5d-bfce-3c406318dffc
Job Title
Operations Team Lead