About Brother Brother is a global brand, delivering products and services to customers worldwide with manufacturing and sales facilities in over 40 countries and regions. Since being established in 1908 as a sewing machine repair business, the Brother Group has grown to be at the forefront of innovation in its history of more than 110 years. Underlying all activities is our At your side spirit, which always places our customers first. We do this with a customer-first attitude and commitment to the circular economy, ensuring minimal impact on the environment through our At your side 2030 vision and environmentally conscious approach. About BIE Brother International Europe (BIE) is the European Headquarters of the Brother Group. Working alongside 20 European offices, BIE manages Pan European operations and strategy, ensuring a genuinely unified and customer-centric approach is always adopted. BIE also provides sales offices with support in Product Marketing, Technical and Logistic Services, Environmental strategy and management, IT, Finance, and Administration. Being Investors in People approved, BIE is committed to the staff at all levels ensuring we optimise our talent and continuously invest for the future. Role Overview As Product Owner, youll lead the development and continuous improvement of IT systems supporting the EcoPro print subscription and Brother Connect Loyalty programme . Youll define and communicate a clear product vision, prioritise backlogs, and collaborate with cross-functional teams to deliver value while maintaining the conceptual and technical integrity of features and components . Youll engage closely with stakeholders and users to ensure the benefits of your product are clearly understood, and that their feedback informs ongoing enhancements. This is a fantastic opportunity to shape customer-facing digital experiences in a dynamic, collaborative environment. Requirements: Strong commercial acumen and understanding of D2C (Direct-to-Consumer) sales processes Experience with e-commerce and content management systems, preferably Sitecore Proven ability to deliver customer-centric web applications Track record of designing and delivering high-quality services in structured, high-pressure environments using Agile methodologies Skilled in creating, maintaining, and prioritising product backlogs to guide Agile delivery teams Ability to engage users and translate insights into functional product improvements Familiarity with setting, monitoring, and reporting on measurable product performance targets Excellent verbal, written, and visual communication skills, adaptable to different audiences Experience in managing and motivating cross-disciplinary teams Key Responsibilities Define and communicate a clear product vision aligned with business goals Collaborate with customers, key stakeholders, Brother Japan, and One IT to anticipate needs and shape a strategic product roadmap Prioritise work packages to align with business demand and strategic objectives Drive continuous product improvement using customer feedback and data-driven insights Lead the product development team, ensuring consistent delivery, throughput, and quality Provide regular reporting and insights on product performance and business outcomes, contributing to process design and integration strategies Ensure service requests and break-fix issues are resolved in line with SLAs and stakeholder expectations Desirable Experience working in an IT or Digital delivery environment. Exposure to strategic planning Familiarity with large-scale technology transformation programmes. Experience with Jira, including advanced dashboards via Advanced Roadmaps, dependency mapping, and release planning. Experience working in an IT or Digital delivery environment. Exposure to strategic planning Familiarity with large-scale technology transformation programmes. Experience with Jira, including advanced dashboards via Advanced Roadmaps, dependency mapping, and release planning. SAFe or other relevant Agile product Owner /Product Manager Certification Why work for Brother? When you join Brother, you join a company steeped in history where everyone is given the opportunity to succeed. Retaining the small family feel is something we take great pride in, and no matter where you work, employees are given the tools needed to shine and are supported to build long, successful careers that often span decades. Our "At your side" approach extends to everything we do, and we are proud to have created an inclusive workspace that welcomes everyone that wants to thrive. You are also joining a company committed to people and the planet. "At your side 2030" is the message that underpins our vision for the future. Brother has been leading the way in creating Circular products that have as little impact as possible on the environment. And our commitment to contributing toward the global circular economy underpins everything we do globally. "At your side" is more than a slogan to us; it''s our purpose to fulfil every day. With a legacy spanning over a century, Brother is a place to start or expand any career. Whats on offer As well as a competitive salary, BIE offer a range of benefits, including: Hybrid flexible working arrangements that fit around you, allowing you to take advantage of the office space as well as working from home and flexitime. 25 days holiday plus bank holidays with the opportunity to purchase 5 additional holidays per year. Industry leading Pension Scheme with company contributions up to 10% of salary and the ability to make additional contributions through salary sacrifice. Excellent training and career development opportunities including a huge library of e-learning courses. Life Assurance set at 4 times your annual salary. Simply Health cash plans subsidised by 50% of the single membership cost. Other benefits include: Company Sick pay, Permanent Health Insurance, Free parking, facilities, Employee Assistance Program, Halle tickets, Environmental days, dress down policy, Christmas party, access to MIND, and many more perks. Were actively building diverse teams and welcome applications from everyone. But simply having a diverse workforce is not enough. We aim to build an inclusive environment, where everyone can contribute their best work and develop to their full potential. We celebrate our differences, and recognise the importance of teams reflecting the communities they serve. We can make reasonable adjustments to our interview process according to your needs. And we offer a flexible working environment so you can adjust your hours to suit your personal circumstances.55b20050-bc17-4e5d-bfce-3c406318dffc
Job Title
Product Owner, Digital Connected Customer