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Join to apply for theTechnical Services Adviserrole atmyGwork - LGBTQ+ Business Community 1 day ago Be among the first 25 applicants Join to apply for theTechnical Services Adviserrole atmyGwork - LGBTQ+ Business Community This job is with St. James's Place, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.The RoleProvide technical support to the Partnership regarding Tax, Trusts, Protection and Investments Support the Partnership with the Investments Advice Guidance Framework To provide a peerless technical query resolution service, via phones, email and Live Chat, adhering to agreed standards, to Partners and PSS to agreed service levels. Provide 'added value' services to the Partnership as required Personally contribute to the continuous improvement of the technical query resolution serviceWhat You'll Be DoingAccurately resolve technical queries received via Live Chat, phone, email, ASK and any other digital media. Support the delivery of core service as required by the operation within agreed service levels. Takes personal responsibility for improving own technical knowledge, SJP product/process/system knowledge as well as service skills. Ensures that personal coaching and mentoring needs are proactively raised and resolved with line manager. Takes personal responsibility in achieving the quality assurance targets set within the requirements of the QA framework in place Personally display and evidence adherence to the SJP Culture and Values Maintain professional qualification standards through effective CPD evidencing and recording. Willing to contribute to small scale projects within the division.Who We're Looking ForWe are seeking a knowledgeable professional who embodies SJP's culture and values while delivering exceptional technical support. The ideal candidate will have strong expertise in our products, services, and systems, with the ability to communicate complex information clearly across various digital platforms.Essential CriteriaMust be CII level 4 Diploma qualified Experience of working in a customer or helpline service environment Strong understanding of the SJP Advice Framework Experience of working with the SJP PartnershipDesirable CriteriaStrong written and verbal communication Excellent timekeeping skills.Seniority levelSeniority level Entry level Employment typeEmployment type Full-time Job functionJob function Business Development and Sales Referrals increase your chances of interviewing at myGwork - LGBTQ+ Business Community by 2x Get notified about new Technical Advisor jobs inCirencester, England, United Kingdom . Cirencester, England, United Kingdom 20 hours ago Chipping Campden, England, United Kingdom 2 weeks ago Gloucester, England, United Kingdom 2 weeks ago Manager for Engineering & Technical TeamsGloucester, England, United Kingdom 1 week ago Corsham, England, United Kingdom 5 days ago Barnsley, England, United Kingdom 4 hours ago Stonehouse, England, United Kingdom 6 days ago Senior Technical Consultant, Google CloudCambridge, England, United Kingdom 2 weeks ago Cirencester, England, United Kingdom 2 hours ago Stonehouse, England, United Kingdom 5 days ago Cirencester, England, United Kingdom 22 hours ago Chippenham, England, United Kingdom 4 hours ago CCTV and Video Technical Manager- Major Crime Investigation Team (MCIT)Swindon, England, United Kingdom 2 weeks ago Tewkesbury, England, United Kingdom 4 hours ago Gloucester, England, United Kingdom 1 month ago Customer Technical Support Advisor (Swimming Pool Products)Witney, England, United Kingdom 1 week ago Gloucester, England, United Kingdom 1 month ago Swindon, England, United Kingdom 1 week ago Technical Project Manager (Embedded Software)Gloucester, England, United Kingdom 2 weeks ago Chippenham, England, United Kingdom 2 weeks ago Swindon, England, United Kingdom 2 weeks ago Swindon, England, United Kingdom 1 week ago Technical Program Manager - Product Owner (Position located in Cheltenham, United Kingdom)Swindon, England, United Kingdom 1 month ago Chipping Campden, England, United Kingdom 1 month ago Ashchurch, England, United Kingdom 4 days ago Swindon, England, United Kingdom 5 days ago Technical Support Specialist - French, Alexa Information & AdsCambridge, England, United Kingdom 4 days ago Gloucester, England, United Kingdom 2 weeks ago Specialist Technical Account Manager - Amazon Connect, AWS UKICambridge, England, United Kingdom 1 week ago Technical Support Specialist- German, Alexa Information & AdsCambridge, England, United Kingdom 2 days ago Cambridge, England, United Kingdom 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr