Dematic Stockport, England, United Kingdom Join or sign in to find your next jobJoin to apply for theTechnical Support Engineerrole atDematic Dematic Stockport, England, United Kingdom Join to apply for theTechnical Support Engineerrole atDematic Dematic designs, builds, and supports intelligent automated solutions empowering and sustaining the future of commerce for its customers in manufacturing, warehousing, and distribution. With research and development engineering centres, manufacturing facilities, and service centres located in more than 26 countries, the Dematic global network of over 10,000 employees has helped achieve successful customer installations for some of the world’s leading brands. Headquartered in Atlanta, Dematic is a member of KION Group, one of the world’s leading suppliers of industrial trucks and supply chain solutions.What We OfferCareer DevelopmentCompetitive Compensation and Benefits Pay Transparency Global OpportunitiesLearn More Here : And QualificationsMAIN JOB OBJECTIVESEnsure reported incidents are correctly logged and assigned, and accurately updated as the resolution progresses Initiate investigations into relevant incidents Communicate with the customer to understand the underlying issue(s) and provide timely feedback Work proactively with colleagues across the team to ensure prompt resolution of each incident within agreed SLA timescales. Provide support to colleagues through knowledge sharing and promoting knowledge sharing initiativesRequired SkillsAn excellent command of the English language (both spoken and written) A team player with a desire for continuous improvement and able to accept constructive feedback in a busy working environment Able to adhere to current processes with an open mind Able to work shifts including night and weekends with a flexible approach Familiarity with the use of incident management and reporting tools Demonstrable detailed experience working in a customer facing roleDesired SkillsA knowledge of ITIL processes, and ideally ITIL certified While you will be educated and supported on the job, an inherent aptitude to technical problem solving A willingness to visit customers’ sites to gain a deeper understanding of applications A strong software engineering or computing background Experience with working in the Information Technology industry Further/higher education qualifications preferably in an engineering discipline and/or computingBenefitsCompetitive salary- based on level of experience and expertise Incentive scheme designed to reward individual contribution and performance Group Personal Pension scheme with generous Company contributions and made by salary exchange Holidays - 25 days plus bank holidays Private Health scheme (non-contributory for employees) Life assurance Onsite gym, showering facilities, cafe and socialsSeniority levelSeniority level Entry level Employment typeEmployment type Full-time Job functionJob function Information Technology Industries Transportation, Logistics, Supply Chain and Storage Referrals increase your chances of interviewing at Dematic by 2x Get notified about new Technical Support Engineer jobs inStockport, England, United Kingdom . Manchester, England, United Kingdom 3 days ago Manchester, England, United Kingdom 1 month ago Manchester Area, United Kingdom 15 hours ago Stockport, England, United Kingdom 1 day ago Applications & Technical Support EngineerManchester, England, United Kingdom 2 weeks ago Stockport, England, United Kingdom 1 month ago Technical Support Engineer - Office basedManchester Area, United Kingdom 2 days ago Manchester, England, United Kingdom 4 weeks ago Stockport, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 2 weeks ago Field Service Technician / Engineer - WiganManchester Area, United Kingdom 3 weeks ago ITSM Technical Support Engineer (Remote in the UK)Daresbury, England, United Kingdom 20 hours ago Huddersfield, England, United Kingdom 1 month ago Manchester, England, United Kingdom 4 days ago Applications & Technical Support EngineerManchester Area, United Kingdom 2 weeks ago Cheadle, England, United Kingdom 1 month ago Manchester, England, United Kingdom 1 week ago Greater Manchester, England, United Kingdom 4 months ago Stockport, England, United Kingdom 3 weeks ago Manchester, England, United Kingdom 3 days ago Manchester, England, United Kingdom 3 days ago Cheadle, England, United Kingdom 1 month ago Technical Support Engineer – Lab InformaticsCheadle, England, United Kingdom 1 month ago Technical Support and Operations EngineerManchester Area, United Kingdom 5 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr
Job Title
Technical Support Engineer