Job Title

Senior Product Manager, Post Order ExperienceJoin to apply for theSenior Product Manager, Post Order Experiencerole atXometry Continue with Google Continue with Google Senior Product Manager, Post Order ExperienceJoin to apply for theSenior Product Manager, Post Order Experiencerole atXometry Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.Xometry is seeking aSenior Product Manager, Post-Order Experienceto own and optimize the customer journey after an order is placed. From order confirmation to delivery and support resolution, your work will ensure every buyer feels informed, confident, and delighted throughout their interaction with Xometry.Responsibilities:Define and prioritize the roadmap for all post-order touchpoints including order tracking, status updates, delays, communications, and support workflows. Collaborate with engineering, design, and customer service to streamline resolution paths and improve transparency. Work cross-functionally with supply chain and logistics teams to reduce turnaround times and ensure SLAs are met. Build and iterate on features that proactively address customer pain points and increase CSAT/NPS. Drive a data-informed approach using experimentation and user research to improve retention and customer loyalty. Act as the voice of the customer internally and develop mechanisms to gather feedback at scale.Qualifications:5+ years of product management experience, ideally with B2B or transactional platforms. Experience with order management, fulfillment tracking, or support tooling preferred. Strong customer empathy and experience with user-centered product development. Familiarity with agile product development, data tools, and experimentation frameworks.Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.Seniority levelSeniority level Mid-Senior level Employment typeEmployment type Full-time Job functionJob function Product Management and Marketing Industries Software Development Referrals increase your chances of interviewing at Xometry by 2x Sign in to set job alerts for “Senior Product Manager” roles.Continue with Google Continue with Google Continue with Google Continue with Google Senior Vice President - Product DevelopmentSenior Product Manager, AI Content DiscoveryBoston, MA $153,000 - $210,000 2 weeks ago Bedford, MA $120,000 - $125,000 1 week ago Senior Product Manager, Messaging OrchestrationSenior Product Manager, Customer ExperienceSenior Product Manager - Pricing, Amazon Global LogisticsBoston, MA $124,500.00 - $206,000.00 2 weeks ago Principal Product Manager, AI ManufacturingSenior Product Manager, Financial Systems & StrategyPrincipal Product Manager, Business Model StrategyCambridge, MA $145,100.00 - $273,200.00 1 week ago Cambridge, MA $122,250.00 - $176,583.33 1 week ago Technical Product Owner/Manager - Greater Boston/Southern NH Required AreaPrincipal Product Manager, Business Model StrategyWaltham, MA $145,100.00 - $273,200.00 1 week ago Westwood, MA $113,000.00 - $125,550.00 4 days ago Senior Product Manager - Pricing, Amazon Global LogisticsSenior Product Manager - Data Visualization and App BuildingDigital Product Owner – Patient Find and DiagnoseCambridge, MA $125,250.00 - $180,916.66 1 week ago Waltham, MA $162,000.00 - $204,000.00 5 days ago Product Line Owner, Precision Marketing - Senior DirectorCambridge, MA $180,000 - $260,000 2 weeks ago Senior Product Manager - Pricing, Amazon Global LogisticsArtificial Intelligence Principal Product Manager, Real-Time OperationsCambridge, MA $125,250 - $180,916.66 2 weeks ago Boston, MA $120,000 - $240,000 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr