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2 days ago Be among the first 25 applicants This range is provided by Intec Select. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay rangeDirect message the job poster from Intec Select Service Desk Analyst (Spanish speaking) – IT Consultancy – £16-18 per hour Inside IR35 – Fully Onsite Overview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve customer complaints promptly, aiming for first-time resolution Report any policy or process breaches swiftly and accurately Use various tools and platforms to maintain effective communication with customers Identify issues through clear and confident communication, and deliver timely, appropriate resolutions Use active listening and questioning techniques to fully understand the customer’s needs and manage incidents through to completion Skills & Experience Required: A confident and friendly telephone manner Strong verbal and written communication skills Ability to meet and exceed targets A proactive attitude, comfortable working both independently and in a team Excellent multitasking and organisational skills Fluent in Spanish Package: £16-18 per hour Inside IR35 3 month contract (may be extended) Office based Collaborative and forward-thinking data culture Opportunities to work with modern cloud-based data platforms Seniority levelSeniority level Associate Employment typeEmployment type Full-time Job functionJob function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Intec Select by 2x Get notified about new Service Desk Analyst jobs inPeterborough, England, United Kingdom . Peterborough, England, United Kingdom £27,000.00-£27,000.00 2 days ago Peterborough, England, United Kingdom £25,000.00-£28,000.00 3 weeks ago Peterborough, England, United Kingdom £16.00-£17.00 1 day ago Peterborough, England, United Kingdom 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr