Job Title

To greetand assist patients in accessing the appropriate service or relevant healthcareprofessional in a courteous, efficient and effective way Toprovide general administrative assistance to the practice team and project apositive and friendly image to patients and other visitors, either in person orvia the telephone To play akey role in the continued development of MMP, working closely with the practiceteam in implementing systems aligned to the practices values and purpose. Main duties of the jobEnsure an effective and efficient reception service is provided to patients and any other visitors to the practice Deal with all general enquiries, explain procedures and make new and follow-up appointments. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Enter requests for home visits, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor. Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same. Ensure that all new patients are registered onto the computer system promptly and accurately Enter patient information on to the computer as required Patient notes and correspondence Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen. About usMonkfieldMedical Practice (MMP) has a patient population of 14000 and is led by 3 Partnersand their multidisciplinary team who work together within a close team, supportingeach other to provide safe, high quality, sustainable healthcare to Cambourne. ORGANISATIONALPURPOSE: Todeliver first class healthcare which is competent, timely, proactive,empowering, demonstrable, and evidence based.To actively encourage partnership working and investment in people,whilst ensuring financial viability for the future Job responsibilitiesORGANISATIONAL PURPOSE To deliver first class healthcare which is competent, timely, proactive, empowering, demonstrable, and evidence based. To actively encourage partnership working and investment in people, whilst ensuring financial viability for the future JOB PURPOSE To greet and assist patients in accessing the appropriate service or relevant healthcare professional in a courteous, efficient and effective way To provide general administrative assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone To play a key role in the continued development of MMP, working closely with the practice team in implementing systems aligned to the practices values and purpose. KEY RESPONSIBILITIES: Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice Deal with all general enquiries, explain procedures and make new and follow-up appointments. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Enter requests for home visits, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor. Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same. Ensure that all new patients are registered onto the computer system promptly and accurately Enter patient information on to the computer as required. Patient notes and correspondence Ensure records are kept in good repair with all necessary information on the outside cover clearly visible Person SpecificationQualificationsGCSE grade A to C in English and Maths ExperienceExperience of working on a confidential basis in a reception / office environment Working with and within a diverse community Experience of problem solving when individuals are upset, confused or angry. Experience in using MS Packages and databases To have worked within a practice and/ or health service setting Experience in using GP Software e.g. SystmOne SkillsProblem Solving ability Ability to remain calm, polite and professional under pressure Ability to accurately receive, record and relay information both verbally and in writing through production of documentation and data entry Ability to store and retrieve files from numerical, alphabetical and computerised filing Ability to manage high volumes and multi task Ability to work sportively as part of a team Understanding of the importance of patient confidentiality and the consequences of breaking confidentiality Openness to explore alternative working practices Understanding team development and team working Passionate about Customer Service Flexibility within job role and ability to adapt Knowledge of local community and understanding of a multicultural, racially diverse population Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.#J-18808-Ljbffr