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Job SummaryTo greet and assist patients in accessing the appropriate service or relevant healthcare professional in a courteous, efficient and effective way Job SummaryTo greet and assist patients in accessing the appropriate service or relevant healthcare professional in a courteous, efficient and effective wayTo provide general administrative assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephoneTo play a key role in the continued development of MMP, working closely with the practice team in implementing systems aligned to the practices values and purpose.Main duties of the jobEnsure an effective and efficient reception service is provided to patients and any other visitors to the practice Deal with all general enquiries, explain procedures and make new and follow-up appointments. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Enter requests for home visits, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor. Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same. Ensure that all new patients are registered onto the computer system promptly and accurately Enter patient information on to the computer as required Patient notes and correspondence Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.About UsMonkfield Medical Practice (MMP) has a patient population of 14000 and is led by 3 Partners and their multidisciplinary team who work together within a close team, supporting each other to provide safe, high quality, sustainable healthcare to Cambourne.ORGANISATIONAL PURPOSE:To deliver first class healthcare which is competent, timely, proactive, empowering, demonstrable, and evidence based. To actively encourage partnership working and investment in people, whilst ensuring financial viability for the futureDetailsDate posted23 July 2025Pay schemeOtherSalary£12.21 an hourContractPermanentWorking patternPart-timeReference numberA1478-25-0004Job locationsSackville WayGreat CambourneCambridgeCB23 6HLJob DescriptionJob responsibilitiesORGANISATIONAL PURPOSE To deliver first class healthcare which is competent, timely, proactive, empowering, demonstrable, and evidence based. To actively encourage partnership working and investment in people, whilst ensuring financial viability for the futureJOB PURPOSE To greet and assist patients in accessing the appropriate service or relevant healthcare professional in a courteous, efficient and effective wayTo provide general administrative assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephoneTo play a key role in the continued development of MMP, working closely with the practice team in implementing systems aligned to the practices values and purpose.KEY RESPONSIBILITIES:Ensure an effective and efficient reception service is provided to patients and any other visitors to the practiceDeal with all general enquiries, explain procedures and make new and follow-up appointments.Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.Enter requests for home visits, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.Ensure that all new patients are registered onto the computer system promptly and accuratelyEnter patient information on to the computer as required.Patient notes and correspondenceEnsure records are kept in good repair with all necessary information on the outside cover clearly visibleJob DescriptionJob responsibilitiesORGANISATIONAL PURPOSE To deliver first class healthcare which is competent, timely, proactive, empowering, demonstrable, and evidence based. To actively encourage partnership working and investment in people, whilst ensuring financial viability for the futureJOB PURPOSE To greet and assist patients in accessing the appropriate service or relevant healthcare professional in a courteous, efficient and effective wayTo provide general administrative assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephoneTo play a key role in the continued development of MMP, working closely with the practice team in implementing systems aligned to the practices values and purpose.KEY RESPONSIBILITIES:Ensure an effective and efficient reception service is provided to patients and any other visitors to the practiceDeal with all general enquiries, explain procedures and make new and follow-up appointments.Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.Enter requests for home visits, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.Ensure that all new patients are registered onto the computer system promptly and accuratelyEnter patient information on to the computer as required.Patient notes and correspondenceEnsure records are kept in good repair with all necessary information on the outside cover clearly visiblePerson SpecificationQualificationsEssentialGCSE grade A to C in English and MathsExperienceEssentialExperience of working on a confidential basis in a reception / office environment Working with and within a diverse community Experience of problem solving when individuals are upset, confused or angry. Experience in using MS Packages and databasesDesirableTo have worked within a practice and/ or health service setting Experience in using GP Software e.g. SystmOneSkillsEssentialExcellent Communication Problem Solving ability Ability to remain calm, polite and professional under pressure Ability to accurately receive, record and relay information both verbally and in writing through production of documentation and data entry Ability to store and retrieve files from numerical, alphabetical and computerised filing Ability to manage high volumes and multi task Ability to work sportively as part of a team Understanding of the importance of patient confidentiality and the consequences of breaking confidentiality Openness to explore alternative working practices Understanding team development and team working Passionate about Customer Service Excellent time management Flexibility within job role and ability to adaptDesirableKnowledge of local community and understanding of a multicultural, racially diverse populationPerson SpecificationEssentialExcellent Communication Problem Solving ability Ability to remain calm, polite and professional under pressure Ability to accurately receive, record and relay information both verbally and in writing through production of documentation and data entry Ability to store and retrieve files from numerical, alphabetical and computerised filing Ability to manage high volumes and multi task Ability to work sportively as part of a team Understanding of the importance of patient confidentiality and the consequences of breaking confidentiality Openness to explore alternative working practices Understanding team development and team working Passionate about Customer Service Excellent time management Flexibility within job role and ability to adaptDesirableKnowledge of local community and understanding of a multicultural, racially diverse populationDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameMonkfield Medical PracticeAddressSackville WayGreat CambourneCambridgeCB23 6HLEmployer's website(Opens in a new tab)Employer detailsEmployer nameMonkfield Medical PracticeAddressSackville WayGreat CambourneCambridgeCB23 6HLEmployer's website(Opens in a new tab)LNKD1_UKTJ Seniority levelSeniority level Entry level Employment typeEmployment type Full-time Job functionJob function Other, Information Technology, and Management Industries Travel Arrangements Referrals increase your chances of interviewing at NHS by 2x Sign in to set job alerts for “Navigator” roles.Exceptional Family Member Program (EFMP) CoordinatorBrandon, England, United Kingdom 1 month ago Letchworth, England, United Kingdom 3 days ago Cambridge, England, United Kingdom 2 days ago Qualified Children's Social Workers - Family SafeguardingCambridge, England, United Kingdom 4 days ago Cambridge, England, United Kingdom 2 weeks ago Cambridge, England, United Kingdom 2 weeks ago Cambridge, England, United Kingdom 22 hours ago Stevenage, England, United Kingdom 2 days ago Inside Sales Executive - DACH Market - Part-TimeWe’re unlocking community knowledge in a new way. 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