Job Title

Product Support Technician - 1st LineHours: 35 hours per weekShift pattern:Monday - Friday, working 7 hours shifts between 7am - 7pm (35 hours per week) plus on call with additional paymentSalary: £23,000 per annumLocation: Office based New Milton HampshireThis role is a UK based role and any hybrid/remote work must also be within the UK. Start Date : 11th August 2025Appello Perks161 hours holiday rising to 175 hours with length of service plus bank holidays We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance programme with an easily accessible app! Family and friends’ discounts on our services & products Pension Scheme, up to 4% Company matched Free on-site parking ABOUT YOUYou will have had experience in a busy customer facing role and be confident in performing general admin tasks. You are organised but have a flexible approach to workloads. You have used Microsoft packages and reporting tools and are willing to learn new skills and processes. You are a great communicator and are able to support non-technical users to troubleshoot with patience and empathy. Ideally you will have either work experience as a 1st line ICT tech or similar role and an understanding of the telecare industry THE ROLEYou will be part of the Digital Support team which is constantly evolving. As the first point of contact for Digital Support queries arriving via phone/email/form. Logging and assigning cases via our case management system, quickly and accurately. Providing an initial triage to support cases and ensuring that first response SLA's are adhered to, coordinating rapid and appropriate responses keeping the customer apprised of progress made. Building rapport with customers, providing excellent customer service. Find out more about the department here! Full job description available on requestREADY TO APPLYIf you are interested in this role please upload yourCVand answer a few questions about yourself! OTHER INFORMATIONThis is an exciting time at the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand. We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.#J-18808-Ljbffr