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Join to apply for theIT & Technical Support Analystrole atFleet Mortgages Join to apply for theIT & Technical Support Analystrole atFleet Mortgages Get AI-powered advice on this job and more exclusive features. This range is provided by Fleet Mortgages. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay rangeJob Title:IT & Technical Support Analyst Location:Fleet, Hampshire This position is a 6 month fixed term contract position. About Fleet Mortgages We are Fleet Mortgages, a people-focused business specialising in buy-to-let lending. We’ve been providing our fair and trusted service since 2014, and we were acquired by Starling Bank in 2021. Today, we continue to start good conversations with intermediaries and brokers looking to secure finance for landlords and limited companies of all shapes and sizes. We pride ourselves on delivering exceptional BTL solutions to our partners while building a business to be proud of. Job Purpose We are looking for a detail-oriented and proactiveIT & Technical Support Analystto support mortgage product development, system configuration, reporting, release management and IT operational tasks. This role is ideal for someone looking to build hands-on experience in an organisation undertaking constant and frequent change. We don’t expect you to have experience in everything we’ve listed here – we’re looking for someone who can be flexible to meet the needs of our changing business and we’ll make sure to give you the support you need to bring you up to speed. Example Responsibilities Contribute to letter development within mortgage systems. Manage and implement regional updates in Microsoft Dynamics. Process monthly FCA updates, ensuring regulatory compliance. Handle allocation changes for system workflows. Build analysis and Management Information reports. Process and validate type applications for product functionality testing. Set up and manage product testing spreadsheets for tracking and analysis. IT support & administration Configure new starter builds, ensuring seamless onboarding for employees. Manage phone and email communications, offering IT and programme support. Respond to user tickets, troubleshooting issues efficiently. Conduct stock checks and ordering of IT equipment and necessary resources. Perform basic user administration, including access management and system configuration. Don’t worry if you don’t meet all of these – we don’t expect you to know everything! Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint). Strong Excel skills, including data analysis and reporting functions. Experience in IT support, programme operations, or system administration. Familiarity with Microsoft Dynamics and reporting tools. Analytical and problem-solving abilities. Knowledge of mortgage processes. Good communication and collaboration skills. What we can offer you 11% non-contributory pension scheme 25 days annual leave plus bank holidays, increasing with length of service Annual leave buying scheme Discretionary Annual Bonus scheme Private Medical Insurance Life Assurance Income Protection Scheme Paid time off to volunteer Enhanced Maternity and Paternity pay Electric Vehicle Salary Sacrifice Scheme Opportunity to gain formally recognised industry qualifications Seniority levelSeniority level Entry level Employment typeEmployment type Contract Job functionJob function Information Technology Referrals increase your chances of interviewing at Fleet Mortgages by 2x Get notified about new Information Technology System Analyst jobs inFleet, England, United Kingdom . 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