Job Title

Join to apply for theIntegrated Control Centre Managerrole atSwissport Join to apply for theIntegrated Control Centre Managerrole atSwissport Get AI-powered advice on this job and more exclusive features. This range is provided by Swissport. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay rangeSwissport UK – ICC Job Descriptions Integrated Control Centre Manager Location:Birmingham Airport with some travel Reports to:Director of Fleet UK&I Shift Pattern:Monday-Friday with some out of hours work, including evenings, weekends and public holidays Role Overview Reporting into Swissport UK&I’s Director of Fleet, the Integrated Control Centre (ICC) Manager is responsible for managing ICC 24/7 operations, ensuring the effective monitoring and management of telematics and safety camera outputs for approximately 2,000 Ground Support Equipment (GSE) vehicles to support Swissport UK&I’s operations. The role involves ensuring compliance with operational safety standards, coordinating incident investigations and developing and implementing strategies to enhance efficiency and safety. Key Responsibilities Lead and manage the ICC 24/7 operation, including all staff Liaise with senior management to provide regular reports on incidents; identifying trends and working with key operational stakeholders to agree and implement mitigating actions. Manage the analysis, monitoring and reporting of telematics data and safety camera footage to identify operational and safety issues and drive improved operational performance Coordinate with Swissport operations, safety teams, maintenance teams and third parties in the investigation and reporting of incidents. Develop and implement response protocols for aircraft damage, GSE damage, driver behaviour and other safety issues Ensure compliance with Swissport UK&I and regulatory safety standards. Drive continuous improvement in the ICC and wider Swissport operations through technology and process optimisation Manage staffing levels, shift planning, team performance and development Skills & Qualifications Strong operational leadership and management experience, preferably in an operational control centre or similar environment.Proven ability to assimilate, analyse and interpret data to make informed operational decisions. Excellent communication and stakeholder management skills, able to operate effectively at all levels within the organisation. Strong problem-solving abilities and decision-making under pressure. Experience in aviation, logistics, or transport industries (desirable) An understanding of telematics systems and safety monitoring technologies (desirable). Join a global leader where your influence directly elevates safety, technology, and efficiency across airports nationwide. Bring your strategic mindset and operational prowess to a high-impact role that makes a difference everyday. Ready to steer ground support into the future? Apply now and let’s take flight together Seniority levelSeniority level Mid-Senior level Employment typeEmployment type Full-time Job functionJob function Quality Assurance and Other Industries Transportation, Logistics, Supply Chain and Storage Referrals increase your chances of interviewing at Swissport by 2x Get notified about new Continuous Improvement Manager jobs inBirmingham, England, United Kingdom . Birmingham, England, United Kingdom 4 days ago Birmingham, England, United Kingdom 3 weeks ago Birmingham, England, United Kingdom 3 weeks ago Bromsgrove, England, United Kingdom 15 hours ago Tamworth, England, United Kingdom 3 weeks ago Birmingham, England, United Kingdom 1 week ago Solihull, England, United Kingdom 1 month ago Birmingham, England, United Kingdom 1 week ago Birmingham, England, United Kingdom 1 week ago Stafford, England, United Kingdom 3 weeks ago Tipton, England, United Kingdom 4 weeks ago Hinckley, England, United Kingdom 3 weeks ago Birmingham, England, United Kingdom 17 hours ago STR Controller - (Region North , Maternity Leave)West Bromwich, England, United Kingdom 3 days ago Birmingham, England, United Kingdom 1 week ago Warwick, England, United Kingdom £75,000.00-£85,000.00 3 weeks ago Warwickshire, England, United Kingdom 5 days ago Stratford-Upon-Avon, England, United Kingdom 1 month ago Coventry, England, United Kingdom 17 hours ago Hinckley, England, United Kingdom 6 days ago Birmingham, England, United Kingdom 1 week ago Experienced Credit Controller - Immediate startWarwick, England, United Kingdom 11 hours ago Coventry, England, United Kingdom 2 weeks ago Cash & Banking Controller (Client Finance - Birmingham)Birmingham, England, United Kingdom 19 hours ago Business Controller - Maternity Cover - UK & Ireland Cement & LimeBirmingham, England, United Kingdom 1 week ago Credit Controller (Client Finance - Birmingham)Birmingham, England, United Kingdom 6 days ago Credit Controller - Maternity Cover (12-Month Fixed Term Contract)Birmingham, England, United Kingdom 21 hours ago Telford, England, United Kingdom 1 month ago Hinckley, England, United Kingdom 1 week ago Birmingham, England, United Kingdom 3 weeks ago Tamworth, England, United Kingdom 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr