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Primary Care Centres Operational Team LeadJoin to apply for thePrimary Care Centres Operational Team Leadrole atNHS Primary Care Centres Operational Team Lead2 days ago Be among the first 25 applicants Join to apply for thePrimary Care Centres Operational Team Leadrole atNHS Job SummaryJob SummaryPlease note: This is a rolling advert and applications will be reviewed as they are received. We reserve the right to close this vacancy early if a sufficient number of applications are received or if the post is filled. You are advised to submit your application as soon as possible to avoid disappointment.LCW are looking for one Primary Care Centre (PCC) Operational Team Lead to join their clinical operations team. This role will support the Service Manager and Deputy Service Manager in the planning, day-today delivery, and development of the non-clinical components of the Integrated Urgent Care Service.The post holder will require flexibility for the hours and be able to travel between the various locations of work across the LCW sites to meet the needs of the service. This includes a 3-week rolling shift pattern which includes some weekend work and OOH cover.Main duties of the jobThe Primary Care Centre (PCC) Operations Team Leader will work closely with the Service Manager / Deputy Service Manager to ensure the delivery of a safe, high-quality, cost-effective service. They will have ultimate accountability for ensuring the areas within their specific responsibility (PCC Receptionists) are fit for purpose, safely resourced, and well managed.They will be expected to work with other functions to ensure that the service delivered is of a high-quality. This will include ensuring policies and procedures are adhered to and the relevant KPIs are monitored and achieved. Areas of concern will be addressed and/or improved as necessary.Where LCW has additional or secure service lines such as extended access, or other similar functions procured in their locality they will assume responsibility and oversight of the same to drive forward efficiencies and optimise the workflow.About UsLondon Central & West is a clinically led, social enterprise provider of integrated urgent care services to the NHS. We are proud that every penny we are paid to deliver services is reinvested in our people and in developing innovative models of urgent and unscheduled care. We work in partnership with NHS Trusts across northwest, north central, and northeast London, caring for up to 4.5 million patients each year.LCW have an extensive background in providing high quality and patient centred care services across London. In addition, we work with NHS Trusts to provide Urgent Care at hospitals, from GPs to frontline receptionists.As part of our benefits package, we offer the ability to join the NHS pension scheme and offer an extensive range of NHS discounts. We also have an Employee Assistance Programme and are keen to support staff in their continued professional development.Our staff make a real difference in the lives of local communities, join us to see for yourself.DetailsDate posted11 July 2025Pay schemeOtherSalary£29,870 to £32,960 a year Depending on experience, plus unsocial hours enhancementsContractPermanentWorking patternFull-time, Flexible workingReference numberB0441-25-0037Job locationsSt. Charles HospitalExmoor StreetLondonW10 6DZChase Farm Hospital127 The RidgewayEnfieldMiddlesexEN2 8JLCharing Cross HospitalFulham Palace RoadLondonW6 8RFWhittington HospitalMagdala AvenueLondonN19 5NFFinchley Memorial HospitalGranville RoadLondonN12 0JERoyal Free HospitalPond StreetLondonNW3 2QGWest Middlesex University HospitalTwickenham RoadIsleworthMiddlesexTW7 6AF311 Ballards LaneNorth FinchleyLondonN12 8LYJob DescriptionJob responsibilitiesWorking Hours:14:00 - 22:00 with travel to other LCW sites required.The Primary Care Centre Operations Team Leader will be responsible for:Supporting the Service Manager and Deputy Service Manager in the delivery and performance management of the Integrated Urgent Care service. Deputising for the Service Manager or Deputy Service Manager as required. Assisting with daily monitoring and delivery of access targets and KPIs. Supporting the Service Manager and Deputy Service Manager to deliver the Services to agreed quality standards ensuring that processes and systems are compliant with external requirements (CQC) Being responsible for the day-to-day performance of all staff across the service. Line management of a team of operational staff, including the recruitment and retention of staff and performance management. Supporting the Service Manage and Deputy Service Manager with the completion of relevant parts of the monthly LAG Report as directed. Ensuring issues relating to GPs providing services to LCW are addressed in real time, such as timekeeping, professional conduct and non-clinical grievance matters. Escalate concerns to the Clinical Director and rota team as appropriate.Job descriptionJob responsibilitiesWorking Hours:14:00 - 22:00 with travel to other LCW sites required.The Primary Care Centre Operations Team Leader will be responsible for:Supporting the Service Manager and Deputy Service Manager in the delivery and performance management of the Integrated Urgent Care service. Deputising for the Service Manager or Deputy Service Manager as required. Assisting with daily monitoring and delivery of access targets and KPIs. Supporting the Service Manager and Deputy Service Manager to deliver the Services to agreed quality standards ensuring that processes and systems are compliant with external requirements (CQC) Being responsible for the day-to-day performance of all staff across the service. Line management of a team of operational staff, including the recruitment and retention of staff and performance management. Supporting the Service Manage and Deputy Service Manager with the completion of relevant parts of the monthly LAG Report as directed. Ensuring issues relating to GPs providing services to LCW are addressed in real time, such as timekeeping, professional conduct and non-clinical grievance matters. Escalate concerns to the Clinical Director and rota team as appropriate.Person SpecificationExperienceEssentialPrevious experience working within IUC or previous experience working within a health care setting, or other customer services/patient facing environment. Experience of managing data collection and report writing. Experience of team supervision or line management.DesirableExperience of working in primary care. Knowledge of local primary care services including key stakeholders.QualificationsEssentialQualified to GCSE level Functional skills in literacy, numeracy and IT.SkillsEssentialAbility to effectively work on and manage many priorities at one time. Exceptional communication skills Competent in the use of Microsoft Office (Word, Excel, PowerPoint, and Outlook). Understands the principle of confidentiality and can work accordingly to maintain confidentiality. Strong commitment to customer service and satisfaction. Calm under pressure, able to use initiative and make decisions. Demonstrable attention to detail and follow through Able to problem solve. Organised with effective time management skills.DesirableExperience of AdastraPerson SpecificationEssentialAbility to effectively work on and manage many priorities at one time. Exceptional communication skills Competent in the use of Microsoft Office (Word, Excel, PowerPoint, and Outlook). Understands the principle of confidentiality and can work accordingly to maintain confidentiality. Strong commitment to customer service and satisfaction. Calm under pressure, able to use initiative and make decisions. Demonstrable attention to detail and follow through Able to problem solve. Organised with effective time management skills.DesirableExperience of AdastraDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameLCW UCCAddressSt. Charles HospitalExmoor StreetLondonW10 6DZEmployer's website(Opens in a new tab)Employer detailsEmployer nameLCW UCCAddressSt. Charles HospitalExmoor StreetLondonW10 6DZEmployer's website(Opens in a new tab)LNKD1_UKTJ Seniority levelSeniority level Mid-Senior level Employment typeEmployment type Full-time Job functionJob function Information Technology Industries Hospitals Referrals increase your chances of interviewing at NHS by 2x Get notified about new Team Lead jobs inLondon, England, United Kingdom . 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