Job Title

Provide first-line technical support to UK staff and other regional locations via phone, email, and online tools Respond to and resolve Tier 1 incidents, including password resets, account unlocks, and basic software issues Troubleshoot and resolve common technical issues, such as printer problems, network connectivity issues, and basic hardware faults Document and track incidents using our service desk software Troubleshoot and resolve complex technical issues, including hardware and software problems Conduct on-site visits to troubleshoot and repair hardware issues, such as desktops, laptops, and mobile devices, for UK-based staff Install, configure, and upgrade hardware and software components, including operating systems, applications, and peripherals Troubleshoot and resolve network connectivity issues, including Wi-Fi and wired connections Basic Infrastructure: Perform basic infrastructure tasks, such as: Group policy management (basic configuration and troubleshooting) Software deployment (basic installation and configuration) Basic system configuration and troubleshooting (e.g., disk management, system updates) Perform basic networking and security tasks, such as: Network configuration and troubleshooting (e.g., IP addressing, DNS, DHCP) Firewall configuration and management Network device configuration (e.g., routers, switches) Basic security configuration (e.g., access control lists, security groups) Cybersecurity: Perform basic cybersecurity tasks, such as: Cybersecurity awareness and training (e.g., phishing, malware prevention) Basic incident response (e.g., identifying and containing security incidents) Cybersecurity policy development and implementation Compliance with cybersecurity regulations and standards (e.g., GDPR, ISO 27001) Regional Support: Provide technical support to staff in other regional locations, including countries within 1-2 time zones, via phone, email, and online tools Collaborate with regional IT teams to ensure consistent support and maintenance of IT systems Participate in regional IT projects and initiatives, as required Develop and maintain relationships with regional IT stakeholders, including IT managers, support staff, and end-users Requirements: Post-secondary education in an information technology-related field 3+ years of experience in a hybrid IT role, including Tier 1, Tier 2, and basic infrastructure management Experience with M365, Intune, and AutoPilot Strong technical skills, including operating systems, hardware, software, and networking Excellent communication, interpersonal, and problem-solving skills Ability to work well under pressure, prioritize tasks, and manage multiple incidents simultaneously Strong analytical and troubleshooting skills, with the ability to identify root causes and implement effective solutions Ability to learn quickly, using documentation and internet resources Ability to work independently and as part of a team Highly motivated, enthusiastic, and a positive thinker Flexibility to work with staff in different time zones, including occasional early morning or late evening work Seniority levelSeniority level Mid-Senior level Employment typeEmployment type Full-time Job functionJob function Information Technology Industries Manufacturing Referrals increase your chances of interviewing at Tundra Technical Solutions by 2x Get notified about new System Administrator jobs inStevenage, England, United Kingdom . 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