Job Title

Main area Imaging Grade Band 3 Contract 12 months (12 month fixed term contract to cover a member of staff on maternity leave) Hours Full time - 37.5 hours per week Job ref 279-7222624-AUG25 Employer 279 University Hospitals Sussex NHS Foundation Trust Employer type NHS Site Royal Sussex County Hospital Town Brighton Salary £24,937 - £26,598 Per annum Salary period Yearly Closing 14/08/2025 23:59 Patient Access AdministratorBand 3About our Trust At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts , we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years. Our hard-working, talented and dedicated people work together towards a common goal – to always put our Patient First . In fact our mission is summed up by our ‘where better never stops’ motto and you will play a part in driving us forwards and in improving the lives of patients across Sussex. At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in ourWellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves. As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do. We look forward to receiving your application and the start of your journey with UHSussex. Job overviewWe are looking for a self-motivated individual who is both flexible and versatile in their approach to work to join our excellent and friendly admin team. You must be able to work well under pressure and in challenging conditions. You will be a strong team player with good interpersonal skills who can also work without close supervision. You will possess a positive attitude and be constructive toward change. You must have excellent keyboard skills, adaptability and a capacity for processing information quickly and accurately. You must also be willing to show a commitment to the ever changing demands of the NHS. The post involves constant communication with Patient Access Manager, Patients, Radiographers, Radiologists and colleagues to maintain an efficient and smooth running appointment booking service. You will need to be very organised, professional and assertive. You will be responsible for booking patient appointments and discussing procedures and preparations, maintaining accurate data entry on the radiology computer system and patient administration system and answering and fielding phone calls from patients and staff. Main duties of the jobThe role of a Patient Access Administrator is to provide an efficient and high quality appointment and administration service within the Imaging and Nuclear Medicine Department. To utilise excellent time management, organisational and communication skills and an adaptable, flexible approach to produce work of a high standard within expected targets. The Patient Access Administrator will not only need to be able to work alone and use their own initiative but also as part of a large team of admin staff across the Imaging Department. The Patient Access Administrator must ensure patients are accurately registered and processed on the Radiology Information System (CRIS) and Patient Administration System (Oasis) and have the ability to book and schedule appointments on CRIS Working for our organisationAt UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves.As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.We look forward to receiving your application and the start of your journey with UHSussex. Detailed job description and main responsibilitiesRole Summary The role of a Patient Access Administrator is to provide an efficient and high quality appointment, reception and administration service within the Imaging and Nuclear Medicine Department. To utilise excellent time management, organisational and communication skills and an adaptable, flexible approach to produce work of a high standard within expected targets. The Patient Access Administrator will not only need to be able to work alone and use their own initiative but also as part of a large team of admin staff across the Imaging Department at Brighton and Sussex University Hospital NHS Trust. The Patient Access Administrator must ensure patients are accurately registered and processed on the Radiology Information System (CRIS) and Patient Administration System (Oasis) and have the ability to book and schedule appointments on CRIS Main Duties and Responsibilities Communication · Answer complex enquiries both in person and on the telephone, from people who may have varying levels of ability to understand or whose first language is not English. · Provide and receive complicated and sensitive information, and give explanations and instructions clearly and concisely where barriers to communication may exist, including challenging behaviour, learning disability and recent bereavement. · Use empathy, tact and diplomacy in dealing with staff members or patients who may be hostile or antagonistic. · Answer internal and external telephone enquires in an efficient manner, from other members of staff, other departments, patients/relatives, GPs and other hospitals. Service Delivery and Improvement · Ensure accurate input of patient and referral details when registering on the Radiology Information System (CRIS). Interpret medical terminology, anatomical and physiological terms and code the form accordingly requiring high levels of concentration. · Ensure the referral form is scanned on the appropriate patient entry on the Radiology Information System. · Ensure accurate input of patient details when registering on the Patient Administration System (Oasis). · Organise and prioritise own workload to ensure all problems and queries are dealt with quickly and efficiently in a pleasant and courteous manner. · Support the Patient Access Manager with induction and orientation of new staff. Provide training in departmental procedures and give daily supervision as required. Offer support and advice to inspire confidence. · Support the Service Improvement program including QSI (Quality Standard for Imaging) taking active participation in data collection, process mapping and meetings as required. To regularly review the service provided, ensuring it is both appropriate and of a high quality. Adopt and implement agreed service development in line with Directorate and Trust objectives. · Work in close conjunction with the Patient Access Manager to review working practices, identify and propose new improved ways of working and find solutions to problems. · Monitor and maintain appropriate levels of stationery informing the Patient Access Manager of any potential problems in a timely manner. · Ensure confidentiality is maintained at all times and adherence to Caldicott and the Data Protection Act. Full accurate records of relevant information are documented. · Any other duties commensurate with the grade of this post including adherence to appropriate Trust policies Patient Access Administrator Duties · Using specialised knowledge of radiographic procedures and systems, schedule and book appointments on Radiology Information System (CRIS) and distribute the examination literature to patients for all Imaging modalities (Computerised Tomography, Magnetic Resonance Imaging, Ultrasound, fluoroscopy, plain film). You must consider at all times any specific requirements that the patientmay have and adjust the preparation accordingly. · Maintain and monitor an accurate electronic three-tier system (request, waiting and partial booking) so that appointments are made in line with priority and local targets. · Advise the Patient Access Manager or Admin Team Leaders if there are any problems with waiting times and booking patient appointmentswithin localtargets. · Have the ability to exchange information regarding appointments and procedures when dealing with telephone enquiries from patients and staff. Use specific knowledge of the procedures and preparations to clearly and concisely explain them to patients and staff. Have the appropriate information to explain waiting list times. Person specificationExperienceAt least 5 GCSEs (A-C) or equivalent, including English and Maths. Experience in a customer service role Experience within an nhs administration role Able to work in a pressurised environment Equality, Diversity, and InclusionEvidence of having championed diversity in previous roles (as appropriate to Evidence of having undertaken own development to improve understanding of equalities issues Important information for applicants: A Note on AI Use in Applications We value the individuality and authenticity that each candidate brings to the application process. While AI tools are increasingly accessible, we strongly discourage their use in completing your application. Your responses should reflect your own voice, experiences, and motivations—elements that are essential to a fair and accurate evaluation. Applications that rely heavily on AI-generated content may misrepresent your abilities and could result in your application being rejected. We encourage you to take the time to present your genuine self, as this helps us better understand your potential and ensures a transparent selection process. Closing Adverts Early:In the event of exceptional interest, we may close adverts earlier than specified. Some of our adverts are capped for a limited number of applications; therefore, the advert will close once the cap has been reached. We therefore encourage you to submit your application as soon as possible if you are interested in the position to prevent you from missing out on applying for the opportunity. Flexible Working:If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager. DBS Checks:As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check . We make offers in line with the Rehabilitation of Offenders Act 1975. Skilled Worker Visa:Applications for Skilled Worker sponsorship are welcome for the roles that meet the Visa and Immigrations eligibility criteria.For further information please visit the gov.uk website searching for Skilled Worker. It is your responsibility as the applicant to ensure that you meet this criteria. UHSussex reserves the right to close the role early if we receive a high volume of applications Further Information For help with the application process for Nursing vacancies, please email uhsussex.nursingteam@. For help with the application process for Non-Nursing vacancies, please email uhsussex.nonnursingteam@. Employer certification / accreditation badgesThe postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.#J-18808-Ljbffr