Job Title

Salary: 14,324.40 per annumHours: 22.5 hours per week, Monday to SundayLocation: Pickford Lane, Bexleyheath, DA7 4QUDo you have great customer service, a friendly and approachable manner and retail experience? If so, we are looking for someone just like you!As an Assistant Shop Manager, you will have a background in retail and experience in the retail environment. You will work alongside the shop manager to manage staff and volunteers, drive sales to achieve targets and assist in recruitment, training, cash management and managing volunteers.ellenor is a hospice charity in Gravesend providing palliative and end-of-life care within the local community. At ellenor we value inclusivity and focus on providing high-quality services with compassion and care.We offer professional development opportunities and a comprehensive benefits package, including a pension scheme (with the option for NHS Pension Scheme members to transfer their pension), an employee assistance program, discount schemes, a generous annual leave allowance, and much more.Key Responsibilities of the role include:Collaborating with the Shop Manager to plan, set, and operate the shop within the annual retail operating budgetEnsuring great customer service at all times and acting professionally on the premisesEnsuring stock levels on the shop floor are maintained and that the Manager is aware of stock needs dailyEnsuring the recruitment and continual development of staff and volunteersBeing aware of communications and events at ellenor and acting as an ambassador for the charity within the communityEssential requirements: Proven experience in managing, supporting and resourcing team objectives set from ellenorProven experience in managing and setting budgetsA good understanding of retail management and the challenges of working within the voluntary sectorExcellent customer service skillsGood organisation and planning skills with the ability to manage and prioritise workload.UK Immigration:ellenor is not currently offering sponsorship to candidates under the Skilled Worker Visa rout in the UK. This decision is a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes to the UK, that do not require sponsorship as a Skilled Worked now or in the future.How to apply: By application form either online, downloadable from our website or by submitting a CV and cover letter to HR@ellenor.org. CVs without a cover letter will not be considered.Application Deadline: 22 August 2025Interviews will take place on 29 August 2025ellenor is committed to recognising and valuing peoples differences and promoting an inclusive environment for everyone. We are committed to recruiting and retaining an outstanding and diverse team of individuals who will work together to support our patients and their families at one of the most difficult times of their lives.