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Join to apply for theProduct Support Technician - 1st Linerole atTieTalent 3 days ago Be among the first 25 applicants Join to apply for theProduct Support Technician - 1st Linerole atTieTalent Get AI-powered advice on this job and more exclusive features. AboutProduct Support Technician - 1st LineHours: 35 hours per weekShift pattern: Monday - Friday, working 7 hours shifts between 7am - 7pm (35 hours per week) plus on call with additional paymentSalary: £23,000 per annumLocation: Office based New Milton HampshireThis role is a UK based role and any hybrid/remote work must also be within the UK.Start Date : 11th August 2025Appello Perks161 hours holiday rising to 175 hours with length of service plus bank holidaysWe offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more24/7 employee assistance programme with an easily accessible app!Family and friends’ discounts on our services & productsPension Scheme, up to 4% Company matchedFree on-site parkingAbout YouYou will have had experience in a busy customer facing role and be confident in performing general admin tasks. You are organised but have a flexible approach to workloads. You have used Microsoft packages and reporting tools and are willing to learn new skills and processes.You are a great communicator and are able to support non-technical users to troubleshoot with patience and empathy. Ideally you will have either work experience as a 1st line ICT tech or similar role and an understanding of the telecare industryTHE ROLEYou will be part of the Digital Support team which is constantly evolving. As the first point of contact for Digital Support queries arriving via phone/email/form. Logging and assigning cases via our case management system, quickly and accurately. Providing an initial triage to support cases and ensuring that first response SLA's are adhered to, coordinating rapid and appropriate responses keeping the customer apprised of progress made. Building rapport with customers, providing excellent customer service.Find out more about the department here!Full Job Description Available On RequestREADY TO APPLYIf you are interested in this role please upload your CV and answer a few questions about yourself!Other InformationThis is an exciting time at the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.New Milton, England, United KingdomWork experienceSystems AdministratorLanguagesEnglishSeniority levelSeniority level Entry level Employment typeEmployment type Full-time Job functionJob function Information Technology Industries Technology, Information and Internet Referrals increase your chances of interviewing at TieTalent by 2x Sign in to set job alerts for “Product Support Technician” roles.New Milton, England, United Kingdom 1 week ago Fareham, England, United Kingdom 1 week ago Fareham, England, United Kingdom 1 week ago Southampton, England, United Kingdom 1 month ago Technical Support Engineer, Water and WasteFareham, England, United Kingdom 1 week ago Portsmouth, England, United Kingdom 1 week ago Portsmouth, England, United Kingdom 2 weeks ago Southampton, England, United Kingdom 34 minutes ago Fareham, England, United Kingdom 1 week ago Portsmouth, England, United Kingdom 2 weeks ago Bournemouth, England, United Kingdom 2 weeks ago Portsmouth, England, United Kingdom 2 weeks ago Poole, England, United Kingdom 6 days ago Southampton, England, United Kingdom 1 week ago Poole, England, United Kingdom 2 weeks ago Southampton, England, United Kingdom £41,892.00-£48,874.00 2 weeks ago Senior Advanced Support Engineer(Office Based)Southampton, England, United Kingdom 12 hours ago Southampton, England, United Kingdom 5 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr