Job Title

Shape The Future. Own Your Impact. Evolve with Payara. At Payara, we aren’t just platform software, we shape the future of businesses. Whether you're driving operational excellence, leading strategic projects or creating code, your work ensures our customers continue to receive excellent products and services. We believe in ownership , accountability , and collaboration . We strive for excellence, pushing boundaries, and creating impact. Your curiosity will inspire others and drive success. Join a globally distributed team where challenge is a mindset, innovation is key, and excellence is non-negotiable. Create impact. Drive change. Grow with Payara. Role Overview As theCustomer Success Manager,you will manage and grow a portfolio of Tier 2/low-touch customers, playing a vital part in enhancing customer retention, driving revenue growth, and delivering exceptional customer experiences. This is a high-impact, client-facing position that serves as a critical bridge between our customers and internal teams, ensuring continued success for both parties. Summary Details Role:Customer Success Manager Seniority: Mid - Level Location: UKor Europe (100% Remote) Compensation: Competitive salary dependent on market location What you will be doing Managing a portfolio of Tier 2/low-touch customers to ensure long-term success and satisfaction Contributing to revenue growth by identifying upsell and cross-sell opportunities Developing and maintaining strong client relationships as the main point of contact Owning the end-to-end contract renewal and account review processes Acting as the voice of the customer within Payara, ensuring internal teams understand client needs Liaising between customers and internal service teams to escalate and resolve issues Tracking account sentiment and conducting regular customer check-ins Delivering customer-focused initiatives to reduce churn and promote feature adoption Collaborating across teams including Sales, Product, Marketing, and Finance Encouraging customer participation in testimonials and case studies Producing accurate pipeline and renewal forecasts Promoting and educating customers on new product features and best practices Meeting individual and team KPIs aligned with company growth goals What you will bring 3+ years in a client-facing role such as Account Manager or Customer Success Manager Experience working in a SaaS or software environment Proficiency using CRM systems (preferably HubSpot) Strong commercial awareness and an understanding of sales cycles Excellent written and verbal communication skills Ability to build trust with stakeholders and communicate technical information clearly Demonstrated ability to manage a book of business and improve customer satisfaction metrics Desirable Skills & Knowledge Experience facilitating customer events or community engagement Familiarity with contract renewal and consultancy upsell processes Understanding of modern sales methodologies and customer success frameworks Personal Skills & Behaviours Self-starter with a proactive, positive, and enthusiastic mindset Customer-focused with a deep sense of ownership and accountability Skilled problem solver with strong multitasking capabilities Comfortable working across distributed teams and navigating ambiguity Committed to continuous improvement and client advocacy Essential Qualifications Qualifications in Business, Marketing, Communications, or any related field Proven experience in client management within a tech, SaaS, or B2B environment How We Work At Payara, how we work matters just as much as what we work on. You’ll thrive in this role if you naturally live our values: Growth Openness Trust Excellence Passion Initiative Community What we offer 100% Remote flexible working. Annual allowances for L&D Paid time off to celebrate your birthday, for volunteering or charity work, or to focus on your mental well-being. Loyalty rewards. Welcome gifts and limited-edition swag. Annual company retreat. Clear career progression plan Plus, many more! Please visit for more details. Check out our culture page on Instagram @payaracultureWe are an equal opportunities employer. If you require reasonable adjustments due to a disability, please raise this when invited to an interview, stating the adjustments needed Please see our company (Recruitment) Privacy statement available at