Job Title

Housing Assistant - Plymouth, PL6 8LU, United KingdomWorking as part of the housing team based in Devon & Cornwall, youll play an integral role as a housing assistant supporting our customer accounts team.What youll be doingYou will be working as part of a team supporting all administration related to customer accounts. You will need great customer service skills and the ability to form professional working relationships with a wide range of customers, colleagues and agencies.You will be organised, methodical and highly resourceful in your approach.Experience of dealing with challenging situations would be an asset as you will be in regular contact with customers by telephone, email, text message and letter.Youll support the wider housing teams across Devon & Cornwall as we are a multifunctional team who support each other when needed.About youYoull be customer focussed and have a strong understanding of the importance of customer service, so being an effective communicator is essential as you will be able to explain things clearly on the phone or in writing.You will be busy, so great time management skills and the ability to manage competing priorities effectively are essential. The ability to adapt and be flexible will also help.Youll be confident using IT, specifically the Microsoft office suite and will be happy to followprocesses as the customer accounts support is largely achieved byprocess driven results.Having knowledge of customer accounts, housing benefits and universal credit would be advantageous but not essential, and if you have experience of working with payment software that would be great but dont worry, we can teach you!Youll need a full UK driving licence and access to a vehicle for work purposes as you may need to travel to support the wider housing team. Our hub office is based in Plymouth.A strong desire to work in the housing sector, enthusiasm, and a willingness to learn are all important attributes.Whats in it for meWe invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:Flexible working whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business needsA focus on colleague wellbeing workshops, an employee assistance programme offering counselling and support, mental health training and a health cash planWe invest in colleagues careers and development through our leader and colleague development frameworksDefined Contribution Pension and attached life assuranceVolunteering hours available to all colleagues to enable them to give backSavings at cinemas, gyms, holidays, days out, various shops and eateries and lots moreEnhanced leaveWe celebrate colleagues who go above and beyond with a range of personalised recognition initiativesReady to apply?To apply, please use information provided in the advert and role profile to let us know why youd be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.You will be required to undertake a basic DBS check if successful.We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.Aster is not a sponsorship organisation and all candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & its subsidiary brands.