Job Title

AboutWhy Greencore? We are a leading manufacturer of convenience food in the UK, committed to making every day taste better. We supply major supermarkets, convenience and travel retail outlets, discounters, coffee shops, foodservice, and other retailers. Our product categories include sandwiches, salads, sushi, chilled snacks, ready meals, soups, sauces, quiche, ambient sauces and pickles, and frozen Yorkshire Puddings. In FY22, we manufactured 795 million sandwiches and other food-to-go products, 127 million chilled prepared meals, and 249 million bottles of cooking sauces, pickles, and condiments. We perform over 10,600 direct-to-store deliveries daily. Our 21 manufacturing units across 16 UK locations are equipped with industry-leading technology and supply chain capabilities. We generated revenues of £1.7 billion in FY22 and employ approximately 14,000 people. We are dedicated to making Greencore a great place to work by supporting our colleagues' development and leadership. In the past year, 11% more colleagues recommended Greencore as a workplace. Join us! What you'll be doingAs part of the IT Service Desk team, you will be the first point of contact for all IT issues (Incidents and Service Requests), logging and responding to these issues via phone or support portal. Your role is crucial for our Just-in-Time manufacturing, requiring flexibility to adapt to changing priorities. You will achieve an excellent first-line fix rate of 70%, resolving issues ranging from password resets and printer problems to complex system access setups. You will support various IT systems, with unresolved issues escalated to partners or third-line support, ensuring timely and quality service. The team works Monday-Friday 06:00-22:00, Saturday and Sunday 06:00-14:00, with on-call support outside these hours. What you'll needAn outgoing, positive, customer-focused individual with a methodical approach to problem-solving Enjoy working in a fast-paced, process-driven environment as part of a team Experience with user account administration, Microsoft Office 365, PC build, and troubleshooting Previous IT support experience and ambition for a career in IT A full, clean UK driver's license and own vehicle What you'll get in returnCompetitive salary and benefits Holidays and pension (up to 8% matched) Company share save scheme Exclusive employee discount platform Access to Wellbeing Centre platform Nice-to-have skillsMicrosoft Office 365 Workplace experience in England, UK Work experienceDesktop Support Systems Administrator LanguagesEnglish#J-18808-Ljbffr