Job Title

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.Purpose of the roleAs a Senior People and Culture Business Partner, your purpose is to strategically align people and culture initiatives with organisational and business area goals, driving a high-performing, inclusive, and engaged workplace. By partnering with leaders across the business, you will deliver innovative and tailored HR solutions, empower teams through coaching and development, and cultivate a thriving organizational culture that prioritizes employee well-being, diversity, and growth. Through data-driven decision-making and thought leadership, you play a critical role in shaping a dynamic and resilient workforce that achieves sustainable success.Key ResponsibilitiesStrategic Partnership: collaborate with leaders to align people strategies with business objectives, providing expert advice and insights to support organizational growth. Be an advocate and support the ‘One Collinson’ concept to help develop a group identity and sense of belonging for our employees.Act as a trusted advisor: a trusted consultant to the business, to develop and implement the People and Culture business strategy in line with Collinson strategy and the operational goals of the allocated business units. influencing leadership decisions to enhance team performance and organizational effectiveness.Talent Management & Workforce Planning: support the business with the development of workforce planning initiatives, including talent acquisition, succession planning, and career development programs. Support leaders on workforce planning and organisation design, restructuring, mergers and acquisition activity. Create and facilitate delivery of the strategic people plans and aid managers to deliver on their business objectives by ensuring the optimum plans are in place and being worked through. Creation of Insight/Analytics and recommendations into People and Culture and the strategic workforce plans and actions. Mentor to P&C Advisors.Change Management and projects: Support and lead organizational change initiatives, ensuring smooth transitions and employee alignment with new ways of working. Support on-going change management activity within your divisions and taken ownership in relevant consultations where necessary. Identify processes for improvement within the People and Culture. function and assist with solutions to further enhance the P&C reputation across the Group.Performance Management: Oversee performance management processes, ensuring alignment with business objectives and promoting a culture of continuous feedback and accountability. Coach leaders to address underperformance effectively and recognize high potential. Partner with managers to identify skill gaps and implement targeted learning and development strategies to build organizational capability. Facilitation of Performance and Calibration process which drives a high-performance culture.Employee Relations: Provide expert guidance on employee relations matters, including conflict resolution, disciplinary actions, and compliance with employment laws. Partner with legal and compliance teams to mitigate risk and maintain a positive working environment.Policy Development & Compliance: Drive the adoption of HR policies and procedures, ensuring compliance with relevant employment legislation. Monitor and report on key HR metrics to track performance and inform decision-making. Act as the guardian for supporting the timely delivery of key business process including annual salary reviews, appraisals, succession planning, colleague engagement survey and career development, talent management and succession planning and the development of senior level business objectives.Employee Experience & Engagement: Champion initiatives to foster an inclusive, engaging, and highperforming workplace culture. Lead employee engagement strategies, analysing feedback and implementing actions to improve overall satisfaction and retention. Provide advice and support to managers and staff on a wide range of people and culture issues including best practise, employment legislation and ensure people related legal and compliance issues are managed effectively and aligned with the overall P & C strategy. Support D&I agenda working with the D & I Lead to create targets, plans and priorities to improve D & I across the functionKnowledge, skills, and experience requiredProven experience in a strategic P&C, partnering with senior business leaders.Strong business acumen—you understand commercial drivers and align people strategies accordingly.A track record of leading change and transformation in a fast-paced environment.Exceptional communication and influencing skills—you build trust and inspire action.Strong ability to engage, inspire, and influence stakeholders.A data-driven mindset, using insights to drive decision-making and continuous improvement.Ability to work effectively with SME teams and business leaders across multiple business areas.The ability to balance strategic thinking with hands-on execution.A passion for diversity, equity, and inclusion, embedding it into everything you do.At Collinson, we don’t just talk about culture—we build it. If you’re ready to make an impact and help shape the future of work, apply now!Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).If you need any extra support throughout the interview process, then please email us at ukrecruitment@ #J-18808-Ljbffr