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Get AI-powered advice on this job and more exclusive features. This range is provided by Harnham. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay rangeDirect message the job poster from Harnham Senior Recruitment Consultant - Marketing & Insights - LondonCRM Database Manager Location:Moorgate, London (3 days office / 2 days WFH after probation) Sector:Healthcare / Publishing / Digital Media We’re working with a leading medical publishing brand known for its trusted, peer-reviewed content and commitment to raising the standard of healthcare across Europe and the US. With two growing brands and a highly collaborative marketing team, they are now looking for a CRM Database Manager to take full ownership of their CRM strategy and operations. The Role This is a newly created position reporting into the Head of Marketing. You’ll be the team’s go-to HubSpot expert, taking ownership of their CRM system and processes across data management, segmentation, reporting, and compliance. You’ll be responsible for improving the quality, performance, and structure of their CRM platform — driving marketing performance and ensuring GDPR best practice. Key Responsibilities Manage and maintain a clean, compliant, and effective database Lead segmentation and workflow optimisation within HubSpot Provide performance insights to teams across Marketing, Content, Finance, Client Services, and Operations Identify pain points within the platform or processes and propose solutions Support both B2C and B2B teams with campaign delivery and lead management Develop strategies to grow and nurture the database Own reporting and dashboards for senior stakeholders What They're Looking For Proven experience in CRM, database marketing or a similar role Strong working knowledge of HubSpot (segmentation, workflows, reporting) Strong communication and analytical skills A values-driven approach — collaboration, ownership, and initiative are key Confidence working with cross-functional teams and presenting insights to senior leadership Experience working with both B2B and B2C data is a bonus Comfortable in a standalone CRM role with lots of autonomy Why Apply? Be the first dedicated CRM hire and make a real impact Join a values-led organisation with a strong purpose Excellent company perks: medical cashback, private healthcare, bike-to-work scheme, team socials, and more A collaborative, close-knit marketing team with room to grow Regular access to training, wellness incentives, and industry events Note:This role will be fully office-based (5 days/week) during the 3-month probation period before moving to a 3-day hybrid schedule. 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